Learn about the First Nations Team
Revenue NSW First Nations Team
Watch this video to learn how the team at Revenue NSW offer safe and supportive guidance, to help people get back on track with fines and debt.
Yarn with our First Nations team
Did you know we provide culturally safe services to support First Nations Peoples to get back on track with debt? Our First Nations team is available on 1800 002 345
Supporting First Nations communities
If you identify as being of Aboriginal or Torres Strait Islander origin, we encourage you to let us know, so we can provide you with the support and services that are right for you.
Contacting Revenue NSW is important when you have outstanding fines. We can help you find the best options to manage your fines on time, to avoid further costs or recovery action.
Our dedicated Aboriginal or Torres Strait Islander Support Officers in the First Nations Team can provide you with options and understanding to help you with your individual situation in a culturally safe way.
How we can help
Our First Nations team supports customers and communities by attending events and providing over the phone assistance. We can help by:
- Connecting you with an Aboriginal or Torres Strait Islander Support Officer to yarn about your individual situation and needs.
- Offering a range of options to help get you back on track in a culturally safe and non-judgmental environment.
- Helping you get your licence back, if it’s been suspended because of non-payment of fines.
- Guiding you through the process and checking in if further support is needed.
- Connecting you with Aboriginal Advisory Services and other agencies that can help if you are experiencing financial or legal difficulties.
- Helping community and government partners to sign up as advocates or Work and Development Order (WDO) sponsors.
- Coordinating Community Action Plans and developing strategies to address the issue of fines debt in our community. Download the Revenue NSW Aboriginal Community Action Plan 2021 (PDF 3.11MB) template to use in your community.
At some events, we collaborate with other government agencies or community partners to deliver our services.
Invite us to your event
Our Outreach Aboriginal Advisors are located across the state. We can attend your next event and provide face to face assistance.
Difficulty paying your fine
We're here to help.
If you're experiencing financial difficulty or other types of hardship that's preventing you from paying your fines, we offer many options to support you.
We recently changed the law so that a person can't be imprisoned for having unpaid fines. We did this to build trust with our customers and take away any fear about contacting us.
Options to manage your fine include:
You can apply to set up a payment plan to pay your fine over a longer period of time through direct debt or from your Centrelink payments, if you’re receiving them.
You may be eligible to have your fine reduced or written-off.
If you’re eligible for a Work and Development Order (WDO), you can reduce your fines by up to $1,000 a month by doing unpaid work, courses, counselling or treatment programs.
Work and Development Orders (WDOs) have helped 20,000 First Nations Peoples clear over $42 million worth of debt.
Free financial and legal advice
If you're experiencing financial difficulty and stress, we can provide referrals to free financial and legal services available to support you with advice.
Contact us
Call the dedicated First Nations line on 1800 002 345 Monday to Friday from 8.30am - 5.00pm. Your call will be free and confidential.
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