Difficulty paying your fee

Eligibility

You may be eligible for help to pay your fee if you are: 

• experiencing mental ill-health 
• experiencing homelessness 
• experiencing extreme financial hardship 
• a person with an alcohol or substance use disorder 
• experiencing other types of hardship 

You can contact us on 1300 655 805 to discuss your personal situation and find out how we can help. 

NSW Ambulance fees

If you are having difficulty paying your NSW Ambulance fee due to financial difficulty or hardship, NSW Ambulance and will consider your circumstances and may reduce or cancel your fee. The NSW Ambulance website has more information

Set up a payment plan 

If you can’t pay your fee in full, you can pay your fee in instalments. Make sure you contact us before your fee due date to avoid further costs being applied. 

Call us on 1300 655 805 to set up a payment plan.

What happens if you don’t pay your fee? 

If you don’t pay your fee by the due date on your debt notice, we may apply additional costs and take recovery action.

Help and support 

If you’re experiencing financial or other difficulties, free and confidential financial and legal advice is available. 

Authorise someone else

You can authorise someone else to act on your behalf to manage your fees.