Community outreach services

Our services 

We can support your community through education, events, training, disaster relief and tools to develop your own Community Action Plan. 

Community education 

Our Community Outreach team supports our community by: 

• Developing community action plans to support areas experiencing high fines debt. 

• Attending community events and roadshows across the state to educate and increase customer understanding of fines debt and prevention. 

• Working with communities to provide education, training and awareness of government support services. 

• Collaborating with other government organisations to help customers find the right support. 

Emergency relief support 

We provide emergency relief to communities when fire, flood or other disasters happen by: 

• Reducing the pressure for customers by pausing our fines recovery actions. 

• Supporting volunteer relief through the Work & Development Order scheme. 

• Providing information about available grants and financial support. 

Support for First Nations peoples 

Our dedicated First Nations team assists First Nations communities by linking customers, who identify as being of Aboriginal and Torres Strait Islander descent, with culturally safe services, options and support to manage their fines. Find out how we support First Nations Peoples. 

Community Action Plan support 

The NSW Government has launched a Community Action Plan to reduce the impact of fines debt and ensure that vulnerable youth and First Nations Peoples are not unfairly impacted by the fines system. 

This Community Action Plan toolkit is used to design a coordinated approach to reducing fines debt and tackling fines debt in your community. It is available for any community organisation or individual to download and use. 

Who can use this tool: 

• Community services 

• Local organisations including councils and NGOs 

• Outreach officers 

• Government services

• Any other local leader or group wanting to coordinate an approach to tackling fines debt and reducing fines in their community. 

Who the tool benefits: 

• NSW communities. 

• First Nations communities and services. 

• Community organisations 

Download the Community Action Plan toolkit (PDF 3.11MB).

For more information and specific data about your community to inform the development of your plan, refer to community fines dashboards below. 

Tell us what you think 

We'd also love to hear how you used the Community Action Plan tool in your community. Please share your experience with us by emailing our Community Outreach team.

Our data dashboards 

We have developed interactive dashboards for NSW communities to gain insight on fines data and inform Community Action Plans to reduce debt. 

Fines dashboard 

Provides an overview of the fines issued, top 5 fines trends and resolution indicators by postcode. Data can be broken down by financial year, age band or postcode. 

View fines data

Overdue fines dashboard 

Shows data and statistics on current fines that have passed their due date and become overdue. 

View overdue fines data

Work and Development Order (WDO) dashboard 

Shows data and statistics relating to the Work and Development Order program such as participation, approval, and First Nations community data. 

View WDO data 

We protect the privacy of individuals by ensuring we do not display any data where the count is less than 10. 

Please note the dashboards are not supported on Internet Explorer. 

If you need help to view or understand the data, or would like specific to your community contact the Community Outreach team on 1300 135 627 or email us