Apply for a fee exemption or review

Apply for a NSW Ambulance fee exemption 

You may be exempt from NSW Ambulance fees if you are a resident of NSW and hold a concession card or have private health insurance cover.  

Concession cards 

Eligible concession cards: 

• Health care concession card 

• Pensioner concession card 

• Department of Veteran Affairs Card 

• Commonwealth Seniors Health Card  

If you have one these concession cards, you are covered for emergency ambulance services in NSW. You will need to provide your concession card number to request an exemption. 

Apply for a NSW Ambulance fee exemption

Health funds 

If you have private health insurance at the time of the service, you don’t need to pay NSW Ambulance fees. 

Some health fund providers require you to complete a claim form and provide a copy of your ambulance invoice before payment can be made on your behalf. The major health funds are: 

AHM Health Insurance
Bupa
HCF
NIB Health
Medibank Private

If your health fund provider is not listed above, please contact them directly. 

If you are from interstate 

If you were visiting NSW from another state when you received a service from NSW Ambulance  and are not covered under a concession card, you will need to contact the relevant service in your home state for information on exemptions. 

NSW Ambulance provides information about which states are covered for ambulance services under reciprocal agreements with the NSW Government. 

You will incur a debt recovery fee of $65 if you fail to lodge your exemption by the due date of the debt notice. Health funds will not cover debt recovery fees. 

If you are from overseas

There are no reciprocal agreements for ambulance services in NSW and for overseas tourists. Overseas tourists visiting the state of NSW are responsible for payment of the full cost of service.

Apply for a fee review

Apply for a review of a NSW Ambulance fee

You can request a review of your unpaid ambulance fee if you:

• believe an error has been made 

• there were special circumstances  

• are experiencing financial hardship

The review may result in the fee bring waive in part or full, an extension of time to pay or a payment plan.

NSW Ambulance has more information about how to apply for a review of your NSW Ambulance fee

Apply for a review of a government service fee 

If you believe an error has made and you would like to dispute your government service fee, you can call us on 1300 655 805.