Products and services
Buying products
Your rights and what to do if a product you purchased isn’t quite right.
Buying services
Know your rights, tips to be a savvy consumer and where to get help if things go wrong.
Travel
Advice on your consumer rights including flights, cruises, tours, accommodation and natural disaster-affected travel.
Vehicles
Your consumer rights when buying, selling and maintaining or repairing a vehicle in NSW.
Guarantees, contracts and warranties
Product and service guarantees in Australia, information about entering a contract, cancelling a service, warranties and unsolicited agreements.
Repairs, replacements and refunds
Australian consumer laws guarantee your right to repairs, replacements and refunds. You have these guarantees even if you don't have a warranty.
Product and service safety
Information and advice on product recalls, food and drink labelling, toy safety, gas and electrical safety requirements and reducing risks around the home.
Pricing
Information on price control, and clear and accurate pricing.
Scams and cybercrime
Types of scams and cybercrime, how to report them, getting help and tips to stay safe.
Advertising and product packaging
Advertising must be truthful and easy to understand by law. Learn about consumer rights for advertising and product labelling, as well as how to make a complaint.
Debt collection
What to know if you’re approached by a commercial agent to collect a debt, repossess goods or serve legal documents.
Resolving issues
If you have a problem with a business or trader, these 3 steps may help you solve it.
Before you buy
Booking a holiday
Tips to plan your upcoming holiday, understand what you’re paying for and get the most out of your trip.
Buying a car
Things to consider and checks to complete when buying a vehicle in NSW.
Avoiding online pet scams
Four steps to ensure you don't get ripped off when buying a pet.