Consumer information
Rights to a repair, replacement, refund, cancellation or compensation
Learn about the consumer guarantees and your rights for repairs, replacement, refunds, cancellation or compensation for your purchase of goods or services.
Minor problems with a purchase
Find out what your options are if you have minor problems with a purchase of a product or service and what businesses can do to fix your issue.
Reimbursement for damage or loss
Find out how you can ask for a reimbursement if you have suffered damage or loss with your purchase.
Major problems with a product or service
Find out how you can get a replacement or refund if there are major problems with the product or service that you bought.
Uncollected goods
Find out what the rights and responsibilities a person has if they are in possession of uncollected goods in NSW.
How to handle a problem with your purchase
Learn how you can resolve an issue with a product or service that you have bought from a trader that is not satisfactory and does not meet consumer guarantees.