Repairs, replacements and refunds

The Australian Consumer Law guarantees your right to repairs, replacements and refunds. You have these guarantees even if you don't have a warranty.

Consumer information

Rights to a repair, replacement, refund, cancellation or compensation

Learn about the consumer guarantees and your rights for repairs, replacement, refunds, cancellation or compensation for your purchase of goods or services. 

Minor problems with a purchase

Find out what your options are if you have minor problems with a purchase of a product or service and what businesses can do to fix your issue.

Reimbursement for damage or loss

Find out how you can ask for a reimbursement if you have suffered damage or loss with your purchase.

Major problems with a product or service

Find out how you can get a replacement or refund if there are major problems with the product or service that you bought. 

Uncollected goods

Find out what the rights and responsibilities a person has if they are in possession of uncollected goods in NSW.

How to handle a problem with your purchase

Learn how you can resolve an issue with a product or service that you have bought from a trader that is not satisfactory and does not meet consumer guarantees.  

Top of page