Complaints and enquiries

NSW Fair Trading

Let us help you

Get help with your complaint or enquiry by choosing what issue you need help with.

Products and services

Make a complaint or enquiry about a product or service or find out more about reporting product safety concerns.

Housing and property

Make a real estate, strata, rental, retirement village and residential land lease community complaint or enquiry

Building and renovating

Contact Building Commission NSW if you have a building or renovation complaint or enquiry.

Travel

Make a short term rental accommodation, holiday park or airline complaint or enquiry.

Vehicles

Make an automotive complaint or enquiry involving a vehicle purchase, repair or maintenance related issue.

Entertainment services

Make an entertainment or paintball complaint or enquiry.

Charitable fundraising, commercial agents or financial related entities

Make a complaint or enquiry about charitable fundraising, commercial agents or a financial related entity. 

Utilities

Get help with your electricity, gas, water, telephone or internet related issue.

Government

Contact the NSW Ombudsman if you have a complaint about council or NSW State Government Departments.

Associations and co-operatives

Make a complaint or enquiry about an association or co-operative.

Community gaming, trade promotions and retail trading

Make a complaint or enquiry about a community gaming activity, or retail trading.

Related topics

Contact NSW Fair Trading

Get in touch with us if you have not found the information you are looking for.

Complaints register

The Complaints Register lists businesses that have had 10 or more complaints lodged with NSW Fair Trading against them in one calendar month.

Public warnings

This is a list of public warnings about unfair business practices.

Feedback about Fair Trading

If you have a complaint or a compliment about our service, please contact us.

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