Advertising, product packaging and pricing laws

Information on advertising standards in Australia, and the laws for product packaging, labelling and pricing. Know your rights and what you can do if there's a problem.

Advertising standards and the law

Businesses in Australia cannot make false or misleading representations about the quality, value, performance or benefits of any goods or services you purchase.

Country of origin claims

Country of origin claims help you know where your food or product comes from and under Australian law, the ingredients or where a product was manufactured or processed must be true.

Information standards for products and services

Goods and services sold in Australia must comply with the relevant information standards which regulates the type and amount of information provided and how that information is presented. 

Misleading or deceptive conduct

It is against the law for businesses to engage in misleading or deceptive conduct and to make false claims or misleading representations about goods or services.

Pricing standards

Businesses must display clear and accurate prices of their goods or services and follow the law if initiating practices like surcharges or comparison pricing.

Fuel pricing, discounts and signage

The NSW Government does not regulate fuel pricing, but we will investigate misleading and deceptive conduct relating to the fuel discount scheme.

Clothing labels

Information on the mandatory labelling standard for textile products sold in NSW.

Safety labels for electrical goods

Information on safety labels used in NSW for electrical products.

Free range egg labelling

Find out how the national standard for free range egg labelling helps you make informed purchasing decisions in relation to free range eggs.

Referral selling

Referral selling is illegal in NSW and businesses cannot engage in such conduct with you. 

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