Consumer information
Consumer guarantees
Most goods or services you purchase in Australia come with consumer guarantees ensuring you will get what you asked for and that it will be of acceptable quality.
Contracts
Understanding what elements make up a legally binding contract and what you can do if you think a contract is unfair is important to make sure you do not find yourself in trouble.
Unsolicited consumer agreements
Unsolicited consumer agreements is when a salesperson approaches you without an invite and they must follow the laws relating to such agreements.
Warranties
Warranties are promises to repair or replace a product or service that you bought if something goes wrong and are rights that can be enforced.
When things go wrong
Repairs, replacements and refunds
Australian consumer laws guarantee your right to repairs, replacements and refunds. You have these guarantees even if you don't have a warranty.
Resolving issues
If you have a problem with a business or trader, these 3 steps may help you solve it.
Debt collection
What to know if you’re approached by a commercial agent to collect a debt, repossess goods or serve legal documents.