Complaints register

How to use the register

The register lists businesses that have received 10 or more complaints in a month. You can refine the data by date, business name, location, industry or issue.

The data is for the past 2 years. Historical complaint data can be found on Data NSW.

For more information about the register, read our Complaints register guidelines.

Select the date period

Select a month or months to show which businesses received complaints during that period. This also shows how many complaints each business received.

Browse or search by business name

Browse the list of business names or search for a specific business name to see if it has a history of complaints.

Search by location

Search for businesses in a particular suburb or suburbs in NSW.

Search by industry

Search for a business by industry type.

For real estate agents, select ‘Property’ to see real estate agents that have received complaints.
For motor dealers or repairers, select ‘Motor vehicle’.
For all other general consumer matters, such as retail stores or services, select ‘Consumer services’.

Compare businesses

You can compare the complaint history of businesses in the same industry. For example, select ‘Property’ to compare the complaint history of all housing and property-related businesses on the register.

Search by issue

Search for complaints by issue. For example, see all the businesses that have received complaints about their quality of service.

How to use the information

If a business is listed on the register, consider:

doing more research before you buy a product, book a service or sign a contract
contacting the business to ask about their complaint history and how they resolved the issues.

Businesses that are transparent and address customer concerns are more likely to provide better service.

Make a complaint

If you’ve experienced a problem with a product or service, you can make a complaint to NSW Fair Trading.

You have rights as a consumer. Under the law, most products and services must be supplied within a reasonable time, work and do what you asked for. Learn more about Buying products and services.