Consumer information
Consumer rights when buying a product
Before buying something from overseas or a private seller, make sure you are aware of your consumer rights before making a purchase.
Bag checks and your rights
Find out what shops and venues can and cannot do when asking to check your bags when entering the premises
Unsolicited goods and services
Find out what you should do if you receive unsolicited goods or services to ensure you are not liable for the cost of the product or service.
Information about specific products
Buying a pet
Know your rights when buying a pet and make sure the seller is reputable as sometimes pets can be sold with significant health issues or concerns.
Clothing and textiles
When dropping off clothing or textile items with a dry cleaner, make sure you follow the care instructions to prevent any problems if your item is damaged.
Fuel contamination
Contaminated fuel is illegal to manufacture and sell and can damage your vehicle. Find out how you can make a complaint if you suspect fuel contamination.
Jewellery
Find out what you should look for when getting your jewellery valued and what to do if something goes wrong relating to your jewellery.
Spray paint, age restrictions and graffiti
Learn about the legal obligations that businesses in NSW have when selling and storing spray paint equipment.
Whitegoods, electronics, furniture and homewares
Find out what automatic consumer guarantees come with your purchase of whitegoods, electronics and furniture.
How to be a savvy consumer
Consumer guarantees, contracts and warranties
Understand your consumer rights. Product and service guarantees in Australia, information about entering a contract, warranties and unsolicited agreements.
Tips to be a smart shopper
Fair Trading guidance to help you make the best choices as a consumer. Advice before you buy, avoiding scams, choosing the right products and services and knowing if an extended warranty is worth it.
Tricks that make you spend more online
Advice on common deceptive patterns to manipulate consumers, and how to identify and avoid them when shopping online.
Banking and finance
Your rights, how to save on fees and things to be aware of when banking, using an accountant or tax agent, or getting financial advice.
Ways to pay
Information on different ways you can pay for products and services, your rights and what to do if there's a problem.
Credit and loans
Information on using credit, 'buy now, pay later' loans and alternatives to high-cost credit.