Consumer advice
Advice before you book
Information to help you prepare for your travel and understand your rights before you book.
Accommodation
Your rights when booking with accommodation providers or accommodation websites and what to do if things go wrong.
Flights, cruises and tours
Your rights when booking flights, cruises and travel tours or activities and what to do if things go wrong.
Travel affected by natural disaster
Natural disasters are beyond anyone’s control, but what are your rights? Find advice on what to do if a natural disaster, such as a bushfire or flood, happens in your destination.
Understanding my consumer rights
Whether travelling in Australia or overseas, know your consumer rights if you book a service in Australia (or on an Australian website).
Resolving disputes
In most situations, resolving a dispute yourself will lead to a quicker solution for everyone. Follow this NSW Fair Trading advice to help you resolve disputes.
Need help with your consumer rights? Contact NSW Fair Trading
When disputes can’t be resolved, there are a few options available to you. For more information, see our complaints and enquiries pages.