Consumer information
Unsolicited consumer agreements
Unsolicited consumer agreements is when a salesperson approaches you without an invite and they must follow the laws relating to such agreements.
Cancelling a service
Learn about how to cancel a service that you are not happy with and what rights and responsibilities you have to make sure you do it the right way.
Resolving disputes
NSW Fair Trading can help consumers and businesses in resolving disputes, understanding their rights, or finding alternative pathways to resolving their issue.
Information about specific services
Beauty and cosmetic services
Learn about the laws that provide the framework for the operation of the beauty and cosmetic industry and how they protect you.
Dry cleaning
Find out more about your rights as a consumer if you use a dry cleaning service and your clothing is damaged.
Energy services
Understand your rights and responsibilities when purchasing and using energy services and what to do if things go wrong.
Education and training services
Learn about what rights and responsibilities Australian education providers have and what you can do if you’re a student experiencing an issue with your course.
Fitness and gyms
Before signing up for that gym membership, make sure you understand what you are signing up for and what rights you have if you want to cancel your membership.
Funerals
Use our guide to learn about what you should know when arranging a funeral and what options you have when looking for a director and making other arrangements.
Health and medical services
Find out what organisation you can contact if you need help with a medical or health related service.
Insurance
Learn about what automatic consumer rights you have with an insurance product and where to go if you have an issue with your insurer.
Legal and conveyancing
Learn about your consumer rights and where to get help if you have an issue with a conveyancer or legal practitioner in NSW.
Matchmaking and dating services
Find information about what you should know about dating services, websites or apps and your consumer rights before signing up.
Pawnbroking and secondhand dealers
Learn about what happens when you enter into an agreement with a pawnbroker and what your rights and responsibilities are under a pawnbroker agreement.
Private car parks
Learn about your rights and responsibilities when using a private car park and where to get help if you receive a payment notice.
Phone and internet services
Find out who regulates phone and internet services in Australia, your consumer rights, and where to get help if you have an issue.
Tickets for parties and events
Understand your consumer rights when buying tickets for parties and events and where to get help if things go wrong.
Ticket reselling
Ticket reselling laws in NSW ensure that you are protected from resellers making a profit and allowing you to attend an event if you bought a resold ticket legally.
Tree work
Learn about what you should be aware of when looking for a professional tree work contractor and who to avoid when doing tree work.
Vehicle towing
Learn about your rights if you require the services of a tow truck in NSW and what your responsibilities are if you have been in an accident.
How to be a savvy consumer
Consumer guarantees, contracts and warranties
Understand your consumer rights. Product and service guarantees in Australia, information about entering a contract, warranties and unsolicited agreements.
Tips to be a smart shopper
Fair Trading guidance to help you make the best choices as a consumer. Advice before you buy, avoiding scams, choosing the right products and services and knowing if an extended warranty is worth it.
Tricks that make you spend more online
Advice on common deceptive patterns to manipulate consumers, and how to identify and avoid them when shopping online.
Banking and finance
Your rights, how to save on fees and things to be aware of when banking, using an accountant or tax agent, or getting financial advice.
Ways to pay
Information on different ways you can pay for products and services, your rights and what to do if there's a problem.
Credit and loans
Information on using credit, 'buy now, pay later' loans and alternatives to high-cost credit.