Contact the Department of Customer Service
Contact us in a way that suits you.
Service Centre operating hours
If you need to visit a Service NSW Service Centre, please check opening hours first.
Online
The team at Service NSW can help with your enquiry, suggestion or complaint, complete an online enquiry form.
Phone
Call us on 13 77 88 - Monday to Friday between 7am and 7pm (Sydney time).
National Relay Service
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:
Step 1
Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
Step 2
Provide the NRS with our phone number 13 77 88.
For more information visit: About the National Relay Service.
Media enquiries
Media outlets seeking information related to the Department of Customer Service and its agencies can contact the Media Unit.
Do not contact the media unit for general enquiries.
In person
Visit us in person at one of our Service Centres.
Get information on how to access our buildings for people with disabilities.
Write to us at:
Service NSW
GPO Box 7057 Sydney NSW 2001.
ABN
81 913 830 179