Program evaluation
Summary of program evaluations for the Department of Customer Service in accordance with endorsed 12 month schedules.
Treasury policy and guidelines for evaluation TPG22-22 set out mandatory requirements, recommendations and guidance for NSW General Government Sector agencies and other government entities planning and conducting evaluations.
A mandatory requirement is that clusters develop an annual evaluation schedule, which is subsequently presented to the Cabinet Expenditure Review Committee (ERC) as part of broader Outcome and Business Plan (OBP) reporting.
Furthermore, in line with the Government Information (Public Access) Act, agencies are mandated to proactively and publicly release the findings of their evaluations, unless there is an overriding public interest against disclosure of the information.
2023-2024 Evaluations
| Name of Program Evaluation | Agency / Division Responsible for the Evaluation | Evaluation Status | Link to Evaluation Report |
|---|---|---|---|
| Retirement Village Reforms | NSW Fair Trading | Completed | Evaluation report (PDF 2.14MB) |
| Life Journeys | Customer, Delivery and Transformation | Completed | Evaluation report (PDF 4.25MB) |
| Shared Equity | Revenue NSW | Completed | Evaluation report (PDF 808.37KB) |
| COVID-19 Vouchers | Service NSW | Completed | Evaluation report |
2022-23 Evaluations
| Name of Program Evaluation | Agency / Division Responsible for the Evaluation | Evaluation Status | Link to Evaluation Report |
|---|---|---|---|
| New Metro Service Centre Evaluation | Service NSW | Completed | Evaluation report (PDF 1.65MB) |
| Cost of Living Program | Service NSW | Completed | Evaluation report (PDF 1.79MB) |
| Let's Do This Campaign | Customer Delivery and Transformation | Completed | Evaluation report (PDF 1.99MB) |
| NSW Licensing Program | Digital NSW | Completed | Evaluation report (PDF 1.22MB) |
| Residential Tenancy Support Package | Better Regulation Division | Completed | Evaluation report (PDF 5.16MB) |
| Surcharge Land Tax | Revenue NSW | Completed | Evaluation report (PDF 1.42MB) |
2021-22 Evaluations
| Name of Program Evaluation | Agency / Division Responsible for the Evaluation | Evaluation Status | Link to Evaluation Report |
|---|---|---|---|
| Embedding Construct NSW | Better Regulation Division | Completed | Evaluation report (PDF 3.95MB) |
| Digital Restart Fund | Digital NSW | Completed | Evaluation report (PDF 5.16MB) |
| Point of Consumption Wagering Tax | Revenue NSW | Completed | Evaluation report (PDF 1.44MB) |
| Better Business Reforms | Better Regulation Division | Completed | Evaluation report (PDF 2.63MB) |
| Government Made Easy | Customer, Delivery and Transformation | Completed | Evaluation report (PDF 1.4MB) |
2020-21 Evaluations
| Name of Program Evaluation | Agency / Division Responsible for the Evaluation | Evaluation Status | Link to Evaluation Report |
|---|---|---|---|
| Trial relaxation of certain liquor licence restrictions for venues with a small bar or on-premises liquor licence in Newcastle | Better Regulation Division | Completed | Evaluation report (PDF 4.2MB) |
| Workers Compensation Data System Modernisation | State Insurance Regulatory Authority | Completed | Evaluation Report (PDF 615.95KB) |
| Revised Market Practice and Premium Guidelines | State Insurance Regulatory Authority | Completed | Evaluation Report (PDF 639.96KB) |
| Home Builders Compensation Scheme Reform | State Insurance Regulatory Authority | Completed | Evaluation Report (PDF 462.76KB) |
| Young Drivers Telematics Trial | State Insurance Regulatory Authority | Completed | Evaluation Report (PDF 481.47KB) |
| Work Health & Safety Roadmap for NSW 2022 (mid-term evaluation) | Better Regulation Division | Completed | Evaluation Report (PDF 1.74MB) and SafeWork NSW's response to the mid-term evaluation report (PDF 163.9KB) |
| Evaluation of the Tiered Industry Training Framework | Better Regulation Division | Completed | Evaluation Report (PDF 908.14KB) |
| Mentally Healthy Workplaces Strategy (Mid-Point) | Better Regulation Division | Completed | Evaluation Report (PDF 1.82MB) |
2019-20 Evaluations
| Name of Program Evaluation | Agency / Division Responsible for the Evaluation | Program Tier | Evaluation Status | Link to Evaluation Report |
|---|---|---|---|---|
| Small Business Grant Scheme | Revenue NSW | 3 | Completed | Evaluation report (PDF 1.81MB) |
| Musculoskeletal Disorder Strategy | Better Regulation Division | 2 | Completed | Evaluation report (PDF 1.67MB) |
| Hazardous Chemicals Midpoint Evaluation | Better Regulation Division | 2 | Completed | Evaluation report (PDF 458.75KB) |
| CORSnet-NSW | Digital.nsw | 2 | Completed | Evaluation report (PDF 1.52MB) |
2018-19 Evaluations
| Name of Program Evaluation | Agency / Division Responsible for the Evaluation | Program Tier | Evaluation Status | Link to Evaluation Report |
|---|---|---|---|---|
| Consultation @ Work conference | Better Regulation Division | 2 | Completed | FileEvaluation report (PDF 2.02MB) |
| Loose-Fill Asbestos Voluntary Purchase and Demolition Program | Better Regulation Division | 2 | Completed | FileEvaluation report (PDF 6.77MB) |
| Talkin' Together project | Better Regulation Division | 2 | Completed | FileEvaluation report (PDF 4.89MB) |
| Procurement Benefits Reform - Sub Item - Contingent Workforce - accelerate VMS | Government and Corporate Services | 2 | Completed | FileEvaluation report (PDF 1.58MB) |
2017-18 Evaluations
| Name of Program Evaluation | Agency / Division Responsible for the Evaluation | Program Tier | Evaluation Status | Link to Evaluation Report |
|---|---|---|---|---|
| Data Centre Reform Program | ICT and Digital Government | 4 | Completed | FileEvaluation report (PDF 434.64KB) |
| Digital Drivers Licenses | ICT and Digital Government | 4 | Completed | FileEvaluation report (PDF 1.83MB) |
| NSW Innovation Concierge | ICT and Digital Government | 3 | Completed | FileEvaluation report (PDF 966.55KB) |
| Medium rise construction project | Better Regulation Division | 2 | Completed | FileEvaluation report (PDF 685.62KB) |
| Regional and Remote Service stations project | Better Regulation Division | 2 | Completed | FileEvaluation report (PDF 7.01MB) |
| Rollout of Service NSW Centres | Service NSW | 2 | Completed | FileEvaluation report (PDF 974.12KB) |
2016-17 Evaluations
| Name of Program Evaluation | Agency / Division Responsible for the Evaluation | Program Tier | Evaluation Status | Link to Evaluation Report |
|---|---|---|---|---|
| Implementation of the NSW Government ICT Strategy | ICT and Digital Government | 3 | Completed | FileEvaluation report (PDF 516.19KB) |
| NSW Government Procurement Benefits Program | Government and Corporate Services - NSW Procurement | 2 | Completed | FileEvaluation report (PDF 318.92KB) |
| Data.nsw | ICT and Digital Government | 2 | Completed | FileEvaluation report (PDF 3.03MB) |
| Development of ICT technical standards | ICT and Digital Government | 2 | Completed | FileEvaluation report (PDF 354.37KB) |
2014-15 Evaluations
| Name of Program Evaluation | Agency / Division Responsible for the Evaluation | Program Tier | Evaluation Status | Link to Evaluation Report |
|---|---|---|---|---|
| Corporate & Shared Services Reform | Government Services, ICT Strategic Delivery | 3 | Completed | FileEvaluation report (PDF 964.97KB) |
| Statutory Review of Workers Compensation Legislation | Safety, Return to Work & Support | 2 | Completed | FileFinal report (PDF 2.44MB) |
| Customer Feedback Review Framework | Safety, Return to Work & Support | 2 | Completed | FileEvaluation report (PDF 1.14MB) |
| Extend Tax Compliance | Office of State Revenue | 2 | Completed | FileEvaluation report (PDF 604.1KB) |