Inclusive services in times of need
More service centres and frontline staff has got NSW to where it is today.
Fires, floods and drought
Over the last four years, NSW has been savaged by natural disasters ranging from bushfires, floods and drought.
DCS responded by putting boots on the ground and money in the pockets of people who needed it most, with many millions of dollars in emergency payments to households, businesses and communities.
DCS worked in partnership with local government and federal government to set up recovery centres after the floods to help those in need access services and information.
Support for First Nations peoples
Our First Nations team is dedicated to supporting Aboriginal and Torres Strait Islander Peoples.
We're here to help you understand all the available options to manage your fines, with culturally safe services and options.
We offer a range of other services designed to support your individual circumstances.
Find a range of resources at Aboriginal Communities or read more about our Aboriginal customer engagement strategy. (PDF 1MB)
Saving customers time with ID solutions
Proving who you are used to involve shuffling through paper, queuing for hours and repeating the same information to multiple agencies or businesses.
As part of MyServiceNSW, DCS rolled out NSW Digital ID allowing customers to verify their identification in seconds.
Digital licences making verification easier
Being able to access and verify licences, registrations and permits should be a simple process for individuals and businesses.
Today, customers can apply for a range of qualifications online.
Licences and credentials are being made available on the Service NSW app, with more digital licences coming.