Customer Service media releases

Read official media releases by agencies within the Department of Customer Service.

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Departmental Release
6 May 2025

Building Commission NSW launches first Construct NSW course in Mandarin

Building Commission NSW is making its Construct NSW learning platform more accessible to the state’s increasingly multicultural construction sector by launching its first course in Mandarin, with further translations in other languages to follow.

Departmental Release
5 May 2025

Have your Say on SafeWork NSW’s priorities for next financial year

The Minns Labor Government is seeking feedback from employers, workers, unions and industry on SafeWork NSW’s regulatory priorities for the 2025/26 financial year.

Departmental Release
2 May 2025

SafeWork NSW inspectors' continued focus on safety at Hunter region construction sites

SafeWork NSW inspectors will be cracking down on construction sites throughout the Hunter region today, ensuring businesses are adhering to their safety obligations and keeping workers safe with a focus on regulatory priorities including falls from heights, working with electricity, moving plant, and mental health.

Departmental Release
15 April 2025

Supreme Court finds ZeroBonds product would offend residential tenancy laws

Renters in New South Wales have been handed yet another major win after the Supreme Court ruled a product designed to replace traditional rental bonds does not comply with the State’s tenancy laws.

Departmental Release
11 April 2025

Sydney Royal Easter Show safety priority for SafeWork NSW Inspectors

SafeWork NSW is working closely with the Sydney Royal Easter Show event organisers to ensure the safety of more than 800,000 expected visitors, with inspectors and engineers conducting thorough inspections and enforcing strict safety compliance.

Departmental Release
3 April 2025

Refreshed fines relief scheme creates more opportunities for participants to give back to their communities

The removal of an age cap for mentoring is one of the key improvements the NSW Government has made to its Work and Development Order (WDO) scheme, which has so far cleared more than $409 million worth of fines for more than 138,000 people, since its inception in 2011.

Departmental Release
14 March 2025

Statewide SafeWork Op - Keeping workers safe around mobile plant, fixed machinery and vehicles

Case Study:  Mark Ellis, injured in a workplace forklift incident . Over 140 notices have already been issued by SafeWork NSW Inspectors, who are conducting a statewide targeted compliance operation to reduce injuries caused by mobile plant, fixed machinery and vehicles in the workplace.

Departmental Release
14 March 2025

Statewide SafeWork Op - Keeping workers safe around mobile plant, fixed machinery and vehicles

Case Study:  Mark Ellis, injured in a workplace forklift incident . Over 140 notices have already been issued by SafeWork NSW Inspectors, who are conducting a statewide targeted compliance operation to reduce injuries caused by mobile plant, fixed machinery and vehicles in the workplace.

Departmental Release
5 March 2025

Service NSW Centre closures as Cyclone Alfred approaches the coast

Several Service NSW Centres will be closed over the coming days to protect both customers and staff with Cyclone Alfred expected to impact the northern regions of the State as it tracks towards the coast.

Departmental Release
27 February 2025

Safety risks identified at Snowy Hydro 2.0

Unacceptable safety risks were identified yesterday by SafeWork NSW Inspectors attending the Snowy Hydro 2.0 project following a dangerous incident involving a ventilation fan on Tuesday 25 February.

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