DCS annual reports
Our annual reports outline performance, key achievements, corporate governance and financial information. Read the most recent report or those from previous years.
Annual reporting is an integral part the NSW Government’s corporate governance framework, describing the achievements, performance, outlook and financial position of agencies for each reporting year.
Previous Annual Reports
This report covers the Department of Customer Service (DCS) and cluster agencies from 1 July 2021 to 30 June 2022.
This report covers the Department of Customer Service (DCS) and cluster agencies from 1 July 2020 to 30 June 2021.
This report covers the Department of Customer Service (DCS) and cluster agencies from 1 July 2019 to 30 June 2020.
2019/20 annual reports for entities within the DCS cluster
Department of Finance, Services and Innovation Annual Report
This is the final annual report of the Department of Finance, Services and Innovation (DFSI). From 1 July 2019, many of the core functions, services and related entities were transferred to become part of the newly formed Department of Customer Service.
DFSI was a service provider and regulator that delivered public value by making and enabling sustained improvements to public services in NSW.
The DFSI cluster covered six broad functions: customer transactions, regulation, property and advisory, revenue, ICT and digital government, and government services.
Chapter 5 of the DFSI annual report includes the 2018/19 annual reports on the:
- Board of Surveying and Spatial Information (BOSSI)
- Geographical Names Board
- NSW Procurement Board
- Registrar General
- Surveyor General
- Valuer General (excerpt).
Read the 2018/19 entity annual reports that were appended to the DFSI annual report:
- Long Service Corporation (PDF 2.07MB)
- NSW Government Telecommunications Authority (NSW Telco Authority) (PDF 16.19MB)
- Rental Bond Board (PDF 13.84MB)
- Valuer General (PDF 1.33MB)
These agencies under DFSI had their own annual reports:
- NSW Architects Registration Board (PDF 1.27MB)
- Building Professionals Board (PDF 1.46MB)
- Place Management NSW (PDF 3.1MB)
- Professional Standards Councils (PDF 3.55MB)
- Property NSW (PDF 2.47MB)
- Service NSW (PDF 1.18MB)
- State Insurance Regulatory Authority (SIRA) (PDF 2.09MB)
- Teacher Housing Authority of NSW (PDF 1.87MB)
- Waste Assets Management Corporation (PDF 1.74MB)
- Workers Compensation Commission (PDF 4MB)
- Workers Compensation Independent Review Office (WIRO)
Read other entities’ annual reports:
- Building Professionals Board (PDF 265.45KB)
- Long Service Corporation (PDF 2.96MB)
- Professional Standards Council (PDF 3.46MB)
- Rental Bond Board (PDF 344.56KB)
- Service NSW (PDF 3.25MB)
- State Insurance Regulatory Authority (PDF 2.6MB)
- Subsidence Advisory (PDF 1.08MB)
- Telco Authority (PDF 1.97MB)
- Workers Compensation Independent Review Office (PDF 1.31MB)
- NSW Architects Registration Board
- Workers Compensation Commission
Archived reports can be accessed on OpenGov NSW.