The activities of developing and providing community services and programs. Includes:
- public health and safety
- sister cities
- attracting new business, infrastructure, etc. in the area.
- community aged care, disability and homeless services
- banking services, communications services etc
- housing, community transport and other forms of social support
- the development of precincts and public spaces, including public art initiatives, such as sculptures, paving, fountains, etc.
See Authorisation to Council for records relating to accreditations and licences to operate services, etc
See Environmental management for records relating to environmental management programs.
See Functional Retention and Disposal Authority Cemeteries and crematoria operations for records relating to the management of cemeteries and crematoria.
See Functional Retention and Disposal Authority Cultural, recreational and sporting activities for records relating to the management of galleries, museums, sporting and recreational venues.
See Functional Retention and Disposal Authority Provision and regulation of childcare services for records relating to the operation of child care, centres, family day care etc
See General Retention and Disposal Authority - Administrative records Community Relations - Marketing for records relating to campaigns to promote the organisation's services and programs.
See General Retention and Disposal Authority - Administrative records Community Relations - Public reaction for records relating to complaints, letters of appreciation etc
See General Retention and Disposal Authority - Administrative records Contracting-out & Commercial Services for records relating to the management of commercial activities.
See General Retention and Disposal Authority - Administrative records Government Relations - Agreements for records relating to agreements with other Government organisations.
See General Retention and Disposal Authority - Administrative records Strategic Management - Audit for records relating to audits of services provided.
See General Retention and Disposal Authority - Administrative records Strategic Management - Compliance for records relating to reports by staff of cases of alleged child abuse
See General Retention and Disposal Authority - Administrative records Strategic Management - Intellectual property for copyright declaration forms signed by users.
See General Retention and Disposal Authority - Administrative records Strategic Management - Planning for records relating to the development of plans and strategies for community services.
See General Retention and Disposal Authority Public Health Services Patient/client records for records relating to the treatment and care provided to patients at hospitals, nursing homes or community health centres operated by or on behalf of the organisation.
| No | Description of records | Disposal action |
|---|
| 5.1 | Key records of community services and programs that are aimed at addressing systemic issues within the local government area, have long term outcomes, or demonstrate innovation. Includes public health, road safety, homelessness, migrant resettlement, sporting, tourism, cultural, recreational, economic development programs, Sister City programs etc. Records include: - program objectives, reports, submissions, evaluations
- agreements and memoranda of understanding
- negotiations and liaison with external community services providers
- audio visual recordings produced by or on behalf of the organisation for community awareness purposes.
| Required as State archives |
| 5.2 | Records relating to the establishment, negotiation, maintenance and review of agreements to provide and operate community services such as aged care centres, disability services, meals on wheels etc. Records include: - correspondence and records of negotiations
- final, approved versions and significant drafts of agreements
- reviews of agreements.
| Retain minimum of 7 years after expiry or termination of agreement or minimum of 7 years after action completed, whichever is longer, then destroy |
| 5.3 | Records relating to the provision of direct care and/or services to clients of community programs and services, including the aged, people with a disability, the homeless, etc. Records include: - client case files
- assessments of eligibility and entitlements
- indemnity waivers, disclaimers and authorisations
- health assessments
- records relating to injuries or accidents involving clients and any treatment provided
- complaints concerning care provided or the operations of the service and records of actions taken in response to the complaints.
Note: see FA404 for the provision of childcare services, GDA17 for the provision of health care services and FA402 for sporting and gymnasium programs. | Retain until client reaches or would have reached 25 years of age or minimum of 7 years after client leaves service or last attended, whichever is longer, then destroy |
| 5.4 | Records relating to the handling of allegations of sexual abuse of children and young people by clients, visitors, service providers and members of the public that are received by the organisation. See General Retention and Disposal Authority - Administrative recordsPersonnel - Misconduct for records relating to allegations against members of staff and volunteers. | Retain minimum of 45 years after date of incident, then destroy |
| 5.5 | Records relating to the management of community services and programs provided by, or on behalf of, the organisation. Includes: - reports of activities and inspections
- programs of events and activities
- management, service and operational plans
- requests and applications for services
- negotiations or proposals for programs which do not proceed
- activities undertaken under Sister City agreements such as visits or economic exchange and gifts
- routine liaison with external community services providers
- assessment of proposals for economic development.
| Retain minimum of 7 years after action completed, then destroy |
| 5.6 | Records relating to the implementation and coordination of community events, programs and campaigns. Includes: - support for local businesses to attend or hold events such as trade displays
- staging of cultural, sporting and recreational events e.g. Australia Day, Seniors Week, NAIDOC week, Christmas, markets etc.
- implementing public education and public road safety campaigns
Records include liaison, applications to hold events, schedules, information kits, program outlines, reports from coordinators of community services, traffic management plans etc. | Retain minimum of 5 years after action completed, then destroy |
| 5.7 | Records relating to the routine management of community services and programs: - service co-ordination and daily usage, e.g. client listings, bookings, operation schedules, referrals, service requests, etc.
- applications for and renewals of services provided by the organisation, such as applications to place details and advertising in service and visitor centres, applications and renewals for post boxes, etc.
| Retain until administrative or reference use ceases, then destroy |
No 5.1 Description of records Key records of community services and programs that are aimed at addressing systemic issues within the local government area, have long term outcomes, or demonstrate innovation. Includes public health, road safety, homelessness, migrant resettlement, sporting, tourism, cultural, recreational, economic development programs, Sister City programs etc. Records include: - program objectives, reports, submissions, evaluations
- agreements and memoranda of understanding
- negotiations and liaison with external community services providers
- audio visual recordings produced by or on behalf of the organisation for community awareness purposes.
Disposal action Required as State archives |
No 5.2 Description of records Records relating to the establishment, negotiation, maintenance and review of agreements to provide and operate community services such as aged care centres, disability services, meals on wheels etc. Records include: - correspondence and records of negotiations
- final, approved versions and significant drafts of agreements
- reviews of agreements.
Disposal action Retain minimum of 7 years after expiry or termination of agreement or minimum of 7 years after action completed, whichever is longer, then destroy |
No 5.3 Description of records Records relating to the provision of direct care and/or services to clients of community programs and services, including the aged, people with a disability, the homeless, etc. Records include: - client case files
- assessments of eligibility and entitlements
- indemnity waivers, disclaimers and authorisations
- health assessments
- records relating to injuries or accidents involving clients and any treatment provided
- complaints concerning care provided or the operations of the service and records of actions taken in response to the complaints.
Note: see FA404 for the provision of childcare services, GDA17 for the provision of health care services and FA402 for sporting and gymnasium programs. Disposal action Retain until client reaches or would have reached 25 years of age or minimum of 7 years after client leaves service or last attended, whichever is longer, then destroy |
No 5.4 Description of records Records relating to the handling of allegations of sexual abuse of children and young people by clients, visitors, service providers and members of the public that are received by the organisation. See General Retention and Disposal Authority - Administrative recordsPersonnel - Misconduct for records relating to allegations against members of staff and volunteers. Disposal action Retain minimum of 45 years after date of incident, then destroy |
No 5.5 Description of records Records relating to the management of community services and programs provided by, or on behalf of, the organisation. Includes: - reports of activities and inspections
- programs of events and activities
- management, service and operational plans
- requests and applications for services
- negotiations or proposals for programs which do not proceed
- activities undertaken under Sister City agreements such as visits or economic exchange and gifts
- routine liaison with external community services providers
- assessment of proposals for economic development.
Disposal action Retain minimum of 7 years after action completed, then destroy |
No 5.6 Description of records Records relating to the implementation and coordination of community events, programs and campaigns. Includes: - support for local businesses to attend or hold events such as trade displays
- staging of cultural, sporting and recreational events e.g. Australia Day, Seniors Week, NAIDOC week, Christmas, markets etc.
- implementing public education and public road safety campaigns
Records include liaison, applications to hold events, schedules, information kits, program outlines, reports from coordinators of community services, traffic management plans etc. Disposal action Retain minimum of 5 years after action completed, then destroy |
No 5.7 Description of records Records relating to the routine management of community services and programs: - service co-ordination and daily usage, e.g. client listings, bookings, operation schedules, referrals, service requests, etc.
- applications for and renewals of services provided by the organisation, such as applications to place details and advertising in service and visitor centres, applications and renewals for post boxes, etc.
Disposal action Retain until administrative or reference use ceases, then destroy |
