Strata annual reporting

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1. Log into the Strata Hub.
2. Under 'My strata schemes' on your dashboard, select the 'Report a scheme' button.
3. Review the purpose and select 'Next'.
4. Select ‘Your role in the scheme’.
5. Agree to the ‘Privacy notice’.
6. Search for the strata plan number and start reporting.

1. Enter the contact details of the secretary and chairperson, even if a strata managing agent does the work.
2. Enter the strata manager and building manager’s contact details, if you have one. 
3. Select ‘Continue’. 

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1. Select ‘+ Add role’ to add an emergency contact. 
2. Select their role and their priority level from 1 to 4, with 1 being the first person to be contacted. 
3. Enter their contact information and select ’Submit’.
4. You can add more by selecting ‘+Add role’. You can add a maximum of 4 contacts.
5. Once you are finished adding contacts, select ‘Continue’.

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1. Enter the number of lots in each usage category onscreen.
2. Select ‘Continue’.

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1. Enter the insurance value of the entire scheme. If you’re reporting for a two-lot scheme that has voted to not get insurance, tick ‘Scheme is exempt’. 
2. Enter the capital works fund balance. If you’re reporting for a two-lot scheme that has voted not to have a capital works fund, tick ‘Scheme is exempt’. 
3. If your scheme has formed a strata renewal committee, enter the date the committee was established. 
4. Enter the date of the AGM. If you haven’t held an AGM, provide the reason.
5. Select ‘Continue’.

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1. Select ‘+ Add building’.
2. Enter a building reference.  If the building doesn’t have a name, enter a meaningful reference such as ‘Building 1’.
3. Enter the building details including if the building is a Class 2 building type, the occupation certificate (if any), the annual fire safety statement (if any) and NABERS ratings (if any). 
4. Select ‘Done’. 
5. You can add more buildings by selecting ‘+Add building’.
6. Once you are finished adding buildings, select ‘Continue’.

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1. Review all details you have entered.
2. If you are late in reporting the scheme, provide a reason.
3. To make any changes, select the relevant heading from the options at the top (for example, ‘Lot information’) to go to that section.
4. Enter a reason for reporting late.
5. Once you have confirmed all details, select ‘Continue’. 
6. Complete the ‘Declaration’.
7. Choose if you would like to provide feedback
8. Select ‘Continue’.

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Credit card, debit card, PayPal, PayID, or BPAY are accepted for payment. The payment amount is $3 per lot in the strata scheme. 

1. Choose who will make the payment.
2. You can select ‘Download invoice’ for a copy of the invoice.
3. Select ‘Pay now’ to pay.  
4. Once the payment has processed, you can download a receipt for your records.
5. Select ‘Home’ to finalise the reporting and payment process.

If you’re paying by BPAY, select BPAY, enter your email address, select the payment acknowledgement and select ‘Pay now’ and ‘Done’. The payment instructions and details will be displayed on the screen and also sent to your email address. The BPAY reference number is only valid once for use within 21 days. Do not save it for future use.

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To nominate another person to pay, go to the Assign Payee section within the payment process. Under the ‘Who will submit payment?’ question, select ‘Assign someone to make payment’.

The chosen person will be emailed instructions. They will need to accept the payment request before they can login to pay.

1. Log into the Strata Hub.
2. Select the strata scheme you want to report from the ‘My strata schemes’ list on your dashboard. 
3. Select ‘Start annual reporting’. 
4. Enter your AGM date then select 'Start'.  
5. Read and agree to the ‘Privacy notice’. Select ‘Next’.  

1. Read all the information including names, contact details and prefilled fields to make sure they are correct.
2. Select any field to update the details.
3. Select ‘Continue’. 

1. Read all the information including names, contact details and prefilled fields to make sure they are correct.
2. Select the three dots in the ‘Update contact’ column to edit or delete a contact person.
3. Select ‘+ Add role’ to add an emergency contact.
4. Once finished, select ‘Continue’. 

1. Read the information to make sure it is correct.
2. Select any field to update the details.
3. Once finished, select ‘Continue’. 

1. Enter the insurance replacement value.
2. Enter the balance of the capital works fund. 
3. If your scheme has formed a strata renewal committee, enter the date the committee was established. 
4. You can update the AGM, if necessary.
5. Select ‘Continue’.

1. To update the details of a building, select ‘Update’.
2. If you did not previously fill out the details of the occupation certificate, you will need to include these details now. 
3. Fill in the ‘Annual fire safety statement’ details.
4. Select ‘Done’.
5. To delete a building, select the ‘Trash can’ icon.
6. Select ‘Continue’.

1. Read and agree to the ‘Declaration’. 
2. To make any changes, select the relevant heading from the options at the top of the screen to go to that section.
3. Once you have confirmed all details, select ‘Continue’. 
4. Choose if you would like to provide feedback.
5. Select ‘Continue’.

Credit card, debit card, PayPal, PayID, or BPAY are accepted for payment. The payment amount is $3 per lot in the strata scheme. 

1. Choose who will make the payment.
2. You can select ‘Download invoice’ for a copy of the invoice.
3. Select ‘Pay now’ to pay.  
4. Once the payment has processed, you can download a receipt for your records.
5. Select ‘Home’ to finalise the reporting and payment process.

If you’re paying by BPAY, select BPAY, enter your email address, select the payment acknowledgement and select ‘Pay now’ and ‘Done’. The payment instructions and details will be displayed on the screen and also sent to your email address. The BPAY reference number is only valid once for use within 21 days. Do not save it for future use.

You can update your details in the Strata Hub by selecting the ‘My profile’ icon in the left-hand panel. You can:

• update your personal details
• change your Strata Hub password
• record your licence details (for strata managers). 

You can’t change the email address you used when you registered for strata scheme reporting. 

You can transfer access to a scheme's information to a new strata managing agent. 

Note: if the new strata managing agent is within the same strata managing agency and the scheme has been reported with the corporation licence, the name and contact details of the strata managing agent can be updated instead of going through the strata managing agent transfer process.  

To transfer access, the current strata managing agent, secretary or chairperson must follow these steps:

1. Log into the Strata Hub.
2. Open the strata scheme from the ‘My strata schemes’ section of the dashboard.
3. Select ‘Initiate transfer’ in the Strata managing agent section of the Strata contacts page.
4. Tick the declaration and click ‘Submit’.
5. A transfer key will be emailed to the current strata managing agent and the owners corporation secretary and chairperson. One of these people need to give the transfer key contained in the email to the new strata managing agent.

The next steps in the process are for the new strata managing agent, who will need to follow these steps: 

1. Log into the Strata Hub and search for the relevant strata scheme.
2. Click ‘View strata scheme details’ in the search results.
3. Select ‘Accept transfer’ in the Strata managing agent section.
4. Enter the Transfer key and tick the declaration.
5. Click ‘Submit’. You now have access to manage the scheme in the Strata Hub.
6. The Strata Hub will notify the secretary and chairperson  that the details have been updated and the strata managing agent that has been removed.

If you are a strata managing agent that is taking over the management of a scheme, you can request the scheme is transferred to you by following these steps: 

1. Log into the Strata Hub.
2. Search for the scheme on the dashboard, either by address or strata plan number.
3. Click ‘View scheme details’ in the search results.
4. Select ‘Request transfer’ in the Strata managing agent section.
5. Tick the declaration and click ‘Submit’.
6. An email will be sent to the current strata managing agent and the owners corporation secretary and chairperson. They need to give you the transfer key contained in the email.
7. Once you have been given the transfer key, log into the Strata Hub.
8. Open the corresponding strata scheme from the ‘Incoming scheme transfers’ section of the dashboard. 
9. Select ‘Accept transfer’ in the Strata managing agent section.
10. Enter the transfer key and tick the declaration.
11. Click ‘Submit’. 
12. You now have access to manage the scheme in the Strata Hub. The Strata Hub will notify the chairperson and secretary that the details have been updated and any individuals who have been added or removed.

All NSW strata schemes must complete annual reporting except if it is still within the initial period.

Fines of up to $5,500 may apply if strata schemes do not complete their reporting on time.

Penalties of up to $2,200 may apply if a strata scheme becomes aware that reported information is incorrect and does not update it on the Strata Hub within 28 days.

The $3 per lot fee helps maintain and improve the Strata Hub as well as providing support and education about living in strata in NSW.

Your scheme is required to source the information needed for the reporting.

If you can't find the details of your occupation certificate, and you know the building was completed before 1 July 1998, you can select 'Building completed for occupation before 1 July 1998'.

Strata schemes need to hold an AGM each year. This provides information that you need for your strata annual reporting. 

If your scheme has never held an AGM before, you can complete your first report without providing an AGM date. You will be asked to explain why an AGM hasn’t been held. You will need to conduct an AGM each year before you complete your future reports. 

To read more about AGM's, visit How to run a strata meeting or Simple guide to holding an AGM in a two-lot scheme.

If you don't have a strata committee secretary or chairperson, you must elect both these roles. You do so    at the first strata committee meeting after the annual general meeting (or general meeting) when the strata committee was elected.

Two-lot strata schemes automatically have a strata committee made up of an owner from each lot. Choose one person to be the secretary and one person to be the chairperson. 
You must report the secretary and chairperson’s contact details, even if you have delegated their duties to a strata manager.

If a secretary or chairperson cannot be elected  or the position has been vacated, you can report the position as being vacant in the Strata Hub. You can do this either when you report a scheme or by updating a scheme’s strata contact details. You will need to provide the date and reason the position became vacant.

To fill a vacant position, the strata committee must appoint a person who is a member of the strata committee, or who is eligible to be a member of the strata committee.

If the details for the secretary and/or chairperson change, you have 28 days to update them from when you became aware of the change.
 

Yes. Find out how to report for multiple schemes.

Changes to the number of lots in a scheme that are due to a strata plan of a sub-division or consolidation will be reflected in the original strata plan number. You use the original strata plan number to report the scheme.  

Make sure the number of lots you report is the same as those registered with the NSW Land Registry Services.

If you do not have access to a computer or digital device, you can visit your nearest Service NSW Centre to use one of our digital assist kiosks. Alternatively, you can pick up and complete a paper form. 

Make sure you have all the essential documentation ready before you visit Service NSW.

If you require assistance to report your strata scheme, please contact us on 13 32 20.

For more details on what information can and can’t be seen, visit Strata Hub security and privacy.

If someone who shouldn’t have completed reporting for your scheme did so, the owners corporation secretary or strata manager (if you have one) can remove their editing access:

1. Log in to the Strata Hub.
2. Under ‘My strata schemes’, select the strata plan number. 
3. Select the 'Update strata contacts' button.
4. Under ‘View scheme’, select ‘Actions’ and choose ‘update strata contacts’.
5. Under ‘Do you want [name] to have view and edit rights to this scheme?’ select ‘No’. 
6. Add the reason why they are being removed from the scheme reporting. 

The person who has been removed will get an email telling them they have been removed. 

Note: You can also follow theses steps to remove your own access.