Managing change and monitoring progress
Managing change and monitoring progress
You will need to support your organisation through the change of introducing new technologies, assets and real-time data to your organisation.
A change management plan can help you:
- map new processes
- establish the internal and external stakeholders
- identify risks
- plan supporting communications and engagement activities.
You should also develop a risk management plan.
During the design and create stages, you will have identified people across your organisation who now play a role in operating your smart solution.
This likely includes people responsible for maintenance of physical assets, data and information technology people.
During the early stages of operation, you should consider meeting regularly with this group.
Together, you should:
- identify any challenges that need to be addressed
- check that documented processes and policies are supporting the operation of the solution
- identify emerging risks to be managed
- identify additional people that need to be engaged
- uncover skills and capability gaps and learning needs.
You should consider using the Smart Places Maturity Assessment Framework to assess your progress and inform your next steps.
Be sure to amend your change management and risk management plans to act on the feedback you receive and outcomes of the maturity framework assessment.
Section 3 of the Smart Places Playbook Standards (PDF 600.18KB) provides examples and details of effective risk management.
Using insights
To support decision making and drive the outcomes desired from smart places, make sure any data collected is translated into actionable insights.
In the design stage, you will have established your organisation's data insights and visualisation needs. In the create stage, you will have delivered solutions.
During the manage and review stage, you will need to support decision makers to use the new insights being generated. This may involve:
- understanding how and when decisions are made
- supporting process changes so that insights can be included in decision-making processes
- checking that insights are helping to inform decisions and action to achieve your outcome or address your problem.