Cybersecurity and keeping information safe
In smart places, you need to have policies and practices in place to maintain privacy and protect against malicious cyber attacks.
Privacy
Smart places should always treat data safely, lawfully and securely. Avoid collecting, housing, sharing and using private and sensitive data whenever possible.
Close consultation with local communities about data and privacy will build trust for smart places.
You must be transparent about, and accountable for:
- the collection of data
- how it is managed, used, stored, and disposed of
- the benefits it can generate
- who has access
- how privacy is protected
- how data breaches are managed.
Information security and ethical considerations should be part of any third-party agreements.
There are a range of privacy considerations for smart places, including:
- governance
- data management
- risk management
- engineering
- citizen engagement.
Keep information safe in your smart place by following legislation, policies and global standards. It will also help grow community trust in smart places.
Take care to respect First Nations cultural practices and Indigenous Cultural and Intellectual Property, when setting up data governance.
First Nations peoples' rights to their heritage and culture is not always covered by copyright laws.
Cybersecurity
In smart places, you need to manage cyber risks to reduce the impact of any malicious cyber activity and data breaches. This could include:
- reducing vulnerabilities
- providing appropriate monitoring
- alerting and incident response procedures
- compliance with appropriate Australian or international standards
- considering risk controls with engaged suppliers.
Related case studies
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Western Parkland City Cyber Security Uplift Project
Taking a region-wide, place-based approach to cyber security in Western Parkland City.
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Digital Trust for Places and Routines
Digital Trust for Places and Routines (DTPR) is an Australian-first trial. It will inform communities about what smart technologies are in place and explain how the data captured is used.
Related learning
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SmartNSW Masterclass: Trust and tech in smart places
This masterclass helps place and precinct managers and councils to deliver smart solutions safely, ethically and transparently.
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Applying the principles of the Smart Places Customer Charter
Smart places collect information with a clear purpose. Learn how to apply the 6 principles of the charter.