Information a tenant should get at start of tenancy

Landlords' or agents' responsibilities

Before a tenant signs an agreement or moves into a property

The landlord or agent must give the tenant:

• a copy of the tenant information statement (available in other languages)
• a copy of the proposed tenancy agreement – using the standard residential tenancy agreement template
• two copies (or one electronic copy) of the condition report  (PDF 2.9MB)completed by the landlord or agent
• a copy of the by-laws, if the property is in a strata scheme
• an invitation to lodge the bond using Rental Bonds Online.

There may be other information that needs to be provided - refer to section 26 of the Residential Tenancies Act 2010 (link provided below) and to our page on what a tenant needs to be told about a rental property.

Log in to Rental Bonds Online

Landlords must also read and understand the landlord information statement (available in other languages), which sets out their rights and responsibilities.

At the time the agreement is signed

The landlord must give the tenant:

• the signed tenancy agreement
• certificates of compliance for any swimming and spa pools.

Landlord contact details

• A landlord must give the tenant the landlord’s name and a way for the tenant to directly contact the landlord.
• The landlord’s contact details can be a telephone number or other contact details such as an email address.
• If the landlord lives outside of NSW, they must include the state, territory or country (if outside of Australia) in which they usually live.
• A landlord must give this information to the tenant even if the landlord uses an agent.
• A landlord can't give the agent’s contact details instead of their own.
• If a landlord doesn't use an agent, the landlord will also need to give the tenant their residential or business address to receive mail.
• The above information must be given to tenants in writing before or when the tenant signs the tenancy agreement, or can be included in the tenancy agreement.
• The tenant must also be informed, in writing, within 14 days of any changes to these details.

Resources for tenants

• Tenant information statement
• Costs at the start of a tenancy
• Standard residential tenancy agreement
• Rental Bonds Online for tenants
• Condition report
• Landlord information statement
• Agent's rules of conduct