Rental Bonds Online for tenants

Log in to Rental Bonds Online

Tenants' log in

Rental Bonds Online is a fast and convenient way to:

• lodge, view and claim rental bonds online without having to send cheques and paper forms
• receive email and SMS phone notifications confirming what is happening to a rental bond
• view notifications and key tasks that require action within Rental Bonds Online.

Steps to signing up

Your property agent or self-managing landlord must be registered with Rental Bonds Online and offer the service to you as the first option to lodge your rental bond. You can also ask for a paper-based lodgement form if you prefer. Once you have an account, you can self-manage your information and make bond claims using Rental Bonds Online.

Make sure you have:

• details of the bond amount to be paid (as agreed with your landlord/agent) – however, it cannot be more than 4 weeks rent
• your email address
• your mobile number or a phone number capable of receiving SMS messages
• access to the internet (using a standard browser such as Microsoft Edge, Firefox, Chrome or Safari)
• the ability to pay your bond by Visa, Mastercard or BPAY
• your bank account details (BSB and account number) with an Australian financial institution, usually a bank or credit union. 

Next you will need to:

• Give your email address to your agent  (or private landlord).
• Receive an email from Rental Bonds Online with instructions and a link to the secure Rental Bonds Online website.
• Follow the instructions to create an account  and pay your bond. This should take less than 10 minutes.

Once the bond money is received, NSW Fair Trading will issue you a receipt and immediately notify your agent or private landlord.

Your agent or landlord will then arrange for you to sign the tenancy agreement. 

What you need to access Rental Bonds Online

To access, manage and update your Rental Bonds Online account, you will need:

• your Rental Bonds Online login ID and password
• your mobile phone
• your security questions and answers.

To authenticate your login, Rental Bonds Online will send a security code via SMS to your mobile phone number.

Dealing with bond disputes

Find out how to deal with a dispute about rental bond refunds. Learn when a landlord or agent can make a claim, how to accept or dispute that claim and what to do if there is a disagreement.