Insurance complaints and enquiries

Make a complaint to the Australian Financial Complaints Authority if you have an insurance claim complaint. 

Lodge a complaint

Follow these steps if you pay a regular premium and have a complaint resulting from an insurance claim to an insurer who provides protection against losses such as:

  • theft
  • disaster,
  • or illness.

Steps to follow if you have an insurance complaint

  1. Contact your insurer.
  2. Ask for a review using the insurers internal dispute resolution scheme if your concerns were not properly addressed.
  3. Contact the Australian Financial Complaints Authority if you were not happy about the result of the internal dispute resolution scheme. 
     
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