Banks, financial service providers and insurance complaints and enquiries

Contact the Financial Complaints Authority if you have a complaint about a financial service or product.

Lodge a complaint

The Australian Financial Complaints Authority is an external dispute resolution (EDR) scheme to deal with complaints from consumers and small businesses about financial services and products. 

If you have a complaint about financial services and products, you can visit the Australian Financial Complaints Authority or call on 1800 931 678.
 

Download as PDF Print this page
Top of page