My consumer rights when buying - videos
Find the video in your language to understand your rights when buying goods and services in Australia and learn how to resolve a consumer problem.
My consumer rights are a series of animated videos about your rights and responsibilities when buying goods and services in Australia.
Educating new migrants about consumer rights
These videos are useful for educators working with new migrants to help:
them be aware of their consumer rights
explain the basic concepts of Australian Consumer Law.
The videos cover 6 topic areas which include:
- your shopping rights
- getting a refund when shopping
- guarantees and warranties
- lay-by agreements
- contracts
- resolving issues and lodging complaints.
Watch the video in your language
Watch my consumer rights in:
• Arabic
• Assyrian
• Dari
• Dinka
• English
• Farsi/Persian
• Karen
• Mandarin
• Nepalese
• Tamil
• Vietnamese