Contact us
Our contact centre hours are Monday to Friday 9am - 5pm. We are closed on Saturdays, Sundays, all National Public Holidays and NSW Public Holidays.
| For general enquiries, phone | |
|---|---|
| NSW Trustee and Guardian Locked Bag 5115 Parramatta NSW 2124 |
Make a general enquiry form
For help with specific services
Contact our expert staff who are here to help with our specific services.
Whether you are a new or existing customer, you can contact one of our financial management staff for support.
| Customer type | Contact |
|---|---|
| New customer | Phone: 1300 507 811 Email: clientestablishmentfm@tag.nsw.gov.au |
| Existing customer | Phone your client service team on the 1300 number on your client contact card. If you don't know your 1300 number, call 1300 109 290 |
Send a financial management customer invoice
Email your invoice in PDF or TIFF file format to: clientaccountspayable@tag.nsw.gov.au or post your invoice to:
NSW Trustee and Guardian
Locked Bag 5029
Parramatta NSW 2124
Invoices will be paid within 14 days upon receipt of invoice.
Invoices sent by mail will take longer to process.
Include the financial management customer's name and trust account number (if available) on the invoice.
Financial management enquiries
- request a review of a financial management decision
You can ask us to explain a decision we made - request a review of a financial management order
You can ask a court or tribunal to review the need for a financial manager - make a financial management complaint
Let us know if you are not happy with a decision or service
Whether you are a new or existing customer, you can contact the Public Guardian for support. The Public Guardian make healthcare, lifestyle and medical decisions. They do not make financial decisions.
If you or someone you support is represented by us
| Contact type | Contact |
|---|---|
| Phone: | 1300 076 694 |
| Email: | pg.engagement@opg.nsw.gov.au |
| Fax: | (02) 8688 9797 |
For all other general Guardianship enquiries
| Contact type | Contact |
|---|---|
| Phone: | 1300 361 389 |
| Email: | pg.engagement@opg.nsw.gov.au |
For urgent medical or dental treatmentdecisions call: 1300 076 694.
Do not email urgent requests for medical and dental treatment to pg.engagement@opg.nsw.gov.au. This email is not monitored outside of normal business hours.
Guardianship enquiries
- private guardian support unit
we offer support for private and enduring guardians - request a review of a public guardian decision
ask us to explain a decision we made - making a complaint about the Public Guardian
let us know if you are not happy with a decision or service - request a review of a guardianship order
you can ask a court or a tribunal to review the need for a guardian.
Whether you are a new or existing customer, you can contact one of our expert staff for support.
| Customer type | Contact |
|---|---|
| New customer | Phone: 1300 723 267 Email: clientestablishment@tag.nsw.gov.au |
| Existing customer | Phone your client service team on the 1300 number on your client contact card. If you don't know your 1300 number, call 1300 109 290 |
Additional resources
- find a will
- we can check if we have the Will or a deceased person
- deceased estate form
- a form for beneficiaries to complete to help us administer the deceased estate
- someone has died without a Will
- find out what happens if someone dies without a Will.
How to request an appointment to make your Will, Power of Attorney and Enduring Guardianship documents
- Enter your postcode to find your nearest office or pop-up location.
- Select, 'Request an appointment' or call 1300 10 20 30 to request your appointment.
- If you think you might need a custom Will, you can find out more about our custom Will service or for further enquiries call one of our experts on 1300 10 20 30, Monday to Friday, 9am - 5pm.
We have 11 office locations across NSW providing a range of services including Wills and estate planning, guardianship and financial management.
The following is a list of all office locations and the services we provide.
| Office Location | Services available |
|---|---|
| Bathurst | Wills and estate planning |
| Broken Hill | Wills and estate planning |
| Gosford | Guardianship |
| Lismore | Wills and estate planning |
| Newcastle | Wills and estate planning, estate administration and financial management |
| Parramatta | Wills and estate planning, estate administration and financial management |
| Port Macquarie | Wills and estate planning |
| Sydney | Wills and estate planning and guardianship |
| Surry Hills | Financial management |
| Wagga Wagga | Wills and estate planning |
| Wollongong | Wills and estate planning and guardianship |
Hearing and speech loss
National Relay Service call Numbers
Translating and Interpreting Service
Phone: 131 450
When you call the Translating and Interpreting Service, tell the person who answers which language you need and ask them to call us on 1300 109 290 or on the phone number you have been given.
For any media enquiries, contact: media@tag.nsw.gov.au and include your contact details and the deadline for your story.
Requests for an employee to attend court to give evidence must be served directly on the employee concerned.
All other requests should be addressed to the Proper Officer.
| Contact type | Contact |
|---|---|
| informationofficer@tag.nsw.gov.au | |
| Postal mail | The Proper Officer NSW Trustee and Guardian Locked Bag 5115 Parramatta NSW 2124 |
Client contact card
When you become a NSW Trustee and Guardian customer, you might receive a client contact card. You should call the phone number on your card when you need to talk to someone about your situation.
If you have lost your client contact card, call us on 1300 109 290 and we will help you.
Feedback
Your feedback is important to us. We want to hear your questions, feedback and compliments.
Your feedback helps us to improve our services, you can email us at info@tag.nsw.gov.au.
Complaints
We are committed to continuously improving our customer service and take all complaints seriously.
If you disagree with us, call and speak to us first so that we can try to help you quickly. If your key contact cannot resolve your concerns, you can ask to speak to a team leader or manager. After speaking to us, if your complaint is not resolved you can make a formal complaint.
You can send your formal written complaint via mail, email or by completing the Formal complaints form.
| Contact type | Contact |
| Postal mail | Locked Bag 5115, Parramatta NSW 2124 |
| tagmail@tag.nsw.gov.au |
If you need help with submitting your complaint, call us for support.
For complaints about Guardianship please call 1300 361 389.
For all other complaints call 1300 109 290 or the 1300 number on your client contact card.
When will I get a response to my formal written complaint?
Formal written complaints will be acknowledged within 3 business days of receiving the complaint.
You will receive a written response to your complaint, usually within 15 business days.
View our complaints policy (PDF 423.6KB) for more information.
Complaints to the NSW Ombudsman
If we have not been able to resolve your complaint, and you believe we have done something wrong, you may be able to take your complaint to the NSW Ombudsman
Learn about when and how to make a complaint to the NSW Ombudsman.
Contact NSW Trustee and Guardian
For general enquiries, call:
- 1300 109 290 within Australia
- +61 2 9240 0702 from overseas
More options to contact us.
Between September and November, some customers will receive a survey by email, phone or post about a recent experience with us. The survey feedback will help us improve our services. Read more about these surveys in our News Section
Postal address
NSW Trustee and Guardian
Locked Bag 5115, Parramatta NSW 2124
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