About us
NSW Trustee and Guardian - About us
Read transcriptNSW Trustee and Guardian protects, promotes and supports the rights, dignity, choices and wishes of the people of NSW.
We support the Chief Executive Officer and the Public Guardian to provide services that meet your needs. We help support and protect some of the most vulnerable members of our community.
Our services include Wills and estate planning, deceased estates, financial management and guardianship services.
We write more than 13,000 estate planning documents each year, support over 47,000 customers annually and manage over $6 billion in customer assets.
Receive expert, clear and helpful advice informed by best practice.
Be treated with respect and courtesy. Your feelings and situation are acknowledged and considered.
Receive individualised service tailored to your needs.
Receive efficient advice and service at a place and time convenient to you.
Receive a service that is good value; effective, efficient and appropriate for your needs.
Be highly satisfied with the service you receive.
Our story
Our story began over 100 years ago in 1847, when Samuel Frederick Milford became the first Curator of Intestate Estates. Follow the timeline and learn more about our story.
Samuel Frederick Milford became the first Curator of Intestate Estates and was responsible for administering the estates of people who died without any living relatives.
The Curator of Intestate Estates was replaced by the Public Trustee of NSW. Thomas William Garrett was appointed the first Public Trustee of NSW in 1914.
In response to World War I, the Public Trustee offered a free Will-making service to soldiers.
The Mental Health Act 1958 was established, and in 1972, the role of Protective Commissioner was formed.
Legislation was passed by NSW Parliament to merge Public Trustee NSW with the Office of the Protective Commissioner and Public Guardian, forming the current NSW Trustee and Guardian.
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Our team
Learn more about our Executive Leadership team and how they guide us to provide quality services to our community.
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Publications and policies
We have a range of publications and policies available. These include our annual and investment reports as well as financial management publications.
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Doing business with us
We are committed to transparent, fair and equitable procurement with trusted suppliers. Learn more about supplying to us.
Our locations
For estate planning and will-making advice, you can speak to one of our experts at one of the many pop-up locations across NSW.
Your feedback
Your feedback matters. We want to hear your questions, feedback, compliments and complaints. Your feedback helps us to improve our services.
Contact us
We are here to help with specific services and general enquiries. Find our contact details including postal address, phone numbers and email contacts.
Contact NSW Trustee and Guardian
For general enquiries, call:
- 1300 109 290 within Australia
- +61 2 9240 0702 from overseas
More options to contact us.
Between September and November, some customers will receive a survey by email, phone or post about a recent experience with us. The survey feedback will help us improve our services. Read more about these surveys in our News Section
Postal address
NSW Trustee and Guardian
Locked Bag 5115, Parramatta NSW 2124
Follow us on social media.