What to expect
We know our patients expect excellent healthcare. They deserve safe, quality care that meets their needs. We achieve this by:
- discussing patients' needs
- communicating clearly about their care
- providing consistent, professional healthcare.
Hunter New England Health LHD is committed to:
- doing the right thing for patients and their families
- doing it consistently
- doing it with respect.
Our staff receive training to ensure patients:
- get the best possible treatment
- have a positive experience.
This is how we care for patients. We call it 'Excellence.'
We understand that coming to the hospital can be confusing. Clear information helps patients feel comfortable and confident. We aim to:
- provide the best treatment
- show compassion and care
- build confidence in the healthcare team.
This is the core of how we deliver Excellence. We also incorporate Excellence into our work by:
How we provide Excellence in care
We understand that coming to the hospital can be confusing. Clear information helps patients feel comfortable and confident. We aim to:
- provide the best treatment
- show compassion and care
- build confidence in the healthcare team.
This is the core of how we deliver Excellence. We also incorporate Excellence into our work by:
Hourly patient rounding
While you are in the hospital, nurses will check on you every hour. They will make sure you are not in pain, change your bandages, and help you with tasks like going to the bathroom.
This frequent checking is called hourly rounding. It helps improve your health. If you need help right away, you can use a buzzer to call a nurse.
Patient care boards
Patient care boards hold important information or requests from patients. We have care boards next to each bed to help with communication between patients and their healthcare team.
Patients and their families can write on the care board. They can include questions, concerns, and important information like phone numbers. The healthcare team can write the patient’s care plan on the board if the patient is happy to have their care information displayed.
Follow-up phone calls
We like to receive feedback from our patients after their discharge from hospital. Our staff may contact you the day after you go home from hospital to hear about your experience. This allows us to:
- make sure you are safe
- make sure you understand your discharge instructions
- tell us about your experience while in hospital.