Patients, carers and visitors in Hunter New England

Find information and services to make your experience easier, whether you’re accessing our services and facilities as a patient or supporting someone.

HNELHD staff

healthdirect Symptom Checker

In the case of a health emergency, you should call Triple Zero (000), but for other health concerns, healthdirect is an excellent source of assistance. Call the healthdirect helpline on 1800 022 222, to receive health advice from registered nurses at any time of day or night.

healthdirect provides trusted online information about a huge range of health issues, including conditions, symptoms, treatments, the health services and more.

The healthdirect Symptom Checker will guide you to understand your symptoms and provide advice on if you should see a local GP, manage the condition at home, or go to an emergency department.

Visit the healthdirect Symptom Checker  

Healthdirect symptom checker banner

REACH – Patient and family activated escalation

REACH (Recognise, Engage, Act, Call, Help) is an easy-to-use system to raise concerns if you notice a worrying change in your condition or that of your loved one.
 

If you remain worried after speaking with your nurse or doctor, REACH provides you with more options to escalate your concerns further.

Read more about REACH
 

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Support for carers

Anyone can be a carer at anytime and we're here to help you through the journey.

Our carer support program assists carers and families with useful information and resources. Learn more about how we support carers.

Learn about our carer support program

A young woman supporting an elderly lady

Feedback

We aim to provide you with the best health care possible. We welcome your feedback so we can better understand what is working well and how we can improve our services.  

After being treated at one of our facilities, you can request a copy of your medical records. 

Leave your feedback

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Smoke-free policy

All our hospitals and locations are smoke-free. Smoking anywhere on the grounds may result in a $300 fine. View our policy.

Contact Hunter New England LHD

We welcome your questions, feedback, compliments, and information requests. Contact us, and we'll be happy to assist you. Your input is important to us.

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