Common questions
I’ve sold my property in a two-lot scheme, what do I do?
If you reported on behalf of your two-lot scheme but have since sold your unit, there are steps you need to take to remove your contact details from the Strata Hub:
- Get in contact with the other owner(s) to get agreement on who will take your place as the contact on the Strata Hub.
- Follow the steps on how to update reported information and update the contact details on the Strata Hub.
How do I report our self-managed scheme for the first time?
If your scheme does not have a strata manager, refer to our article on streamlining reporting for self-managed schemes. It will guide you through what information you need to gather and where to find it.
Once your self-managed scheme has completed their first strata report, your next annual report will be simple as most of the details will be pre-filled.
What if I can't complete my strata annual reporting online?
If you do not have access to a computer or digital device, you can visit your nearest Service NSW centre to use one of our digital assist kiosks. Alternatively, you can pick up and complete a paper form.
Make sure you have all the essential documentation ready before you visit Service NSW.
If you require assistance to report your strata scheme, please contact us on 13 32 20.