Paintball complaints and enquiries
Find out how you can resolve an issue relating to paintball marker regulations in NSW.
End of year reduced hours
From Monday, 23 December 2024 to Friday, 3 January 2025, we will be operating with reduced services. You may experience some delays if you lodge a complaint during this time.
If you require urgent assistance or advice, please call us on 13 32 20.
NSW Police no longer regulates paintball markers. NSW Fair Trading considers paintball markers as recreational sporting devices, managed in the interest of public safety.
Visit our paintball page to find information about:
- available permits
- industry requirements.
Making a complaint
How Fair Trading handles your complaint
Your complaint will be reviewed to find the most appropriate resolution. This may include:
- providing you with information to help resolve your complaint,
- recording the complaint issues to assist in future compliance programs, or
- contacting the other party to try and resolve the dispute
Online complaint form
If you cannot resolve your matter, submit your complaint by using our form.
Declaration
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Provide this information - including your personal contact details - to the trader or another Government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised, inviting you to provide feedback on our services.
By mail
Post your complaint form (PDF 975.32KB) and documentation to:
NSW Fair Trading
PO Box 972
Parramatta NSW 2124
Ask a question
If you are unable to find the information you need, you can call us on 13 32 20 between 8:30am to 5pm on Monday to Friday.