Entertainment complaints and enquiries
Use our free complaint service if you are a performer, performer representative, venue representative or venue hirer.
End of year reduced hours
From Monday, 23 December 2024 to Friday, 3 January 2025, we will be operating with reduced services. You may experience some delays if you lodge a complaint during this time.
If you require urgent assistance or advice, please call us on 13 32 20.
We offer a free complaint and enquiry service for:
- performers
- performer representatives
- venue representatives
- venue hirers.
Know your rights
We handle entertainment industry matters relating to:
- non-payment of fees, or
- deductions that exceed the capped fee to a performer for services under an Entertainment Industry Agreement or an Entertainment Industry Managerial Agreement from performers within the meaning of the Entertainment Industry Act 2013.
Talk it over
Contact the business or employer about resolving your complaint. We have some handy tips that may help resolve your issue.
Making a complaint
When lodging a complaint about the Entertainment Industry you should include:
- a copy of the agreement
- copies of any receipts or remittance advice provided by your agent in relation to your complaint
- copies of any correspondence where you have tried to resolve the dispute
- copies of any other relevant documents.
How Fair Trading handles your complaint
Your complaint will be reviewed to find the most appropriate resolution.
This may include:
- providing you with information to help resolve your complaint
- recording the complaint issues to assist in future compliance programs, or
- contacting the other party to try and resolve the dispute.
Lodge a complaint
Online
If you cannot resolve your matter, submit your complaint by using our form.
Declaration
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Provide this information - including your personal contact details - to the trader or another Government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised, inviting you to provide feedback on our services.
By mail
Post your complaint form (PDF 975.32KB) and documentation to:
NSW Fair Trading
PO Box 972
Parramatta NSW 2124
Ask a question
If you are unable to find the information you need, you can call us on 13 32 20 between 8:30am to 5pm on Monday to Friday. You can also make an enquiry using our enquiry form.