Please visit Valuer General NSW web pages to
- find a land valuation
- order an information kit
- change your details
- object to a valuation
- explore how and why we value land.
Contact our team
Value NSW will be closed for the NSW Government Christmas closedown from Monday 23 December 2024 to Friday 3 January 2025.
We'll be back on Monday 6 January 2025, and will respond to your enquiries as soon as we can.
Online
Fill out our online enquiry form to ask a question or request information.
Phone
Call us on 1800 110 038. We’re available 8:30am – 5:00pm Monday to Friday, (excluding public holidays). If your matter is urgent or you can't use the online services, please call us.
Language assistance
You can access a translating and interpreting service by calling 13 14 50. Ask for an interpreter in your language and request to be connected to 1800 110 038.
Assistance for people who are deaf or have a hearing or speech impediment
You can contact us through the National Relay Service
- voice calls or telephone typewriter (TTY) users call 133 677
- speak and listen users call 1300 555 727
- SMS relay users send an SMS to 0423 677 767
- make an internet relay call
Other land enquiries
Please contact these other agencies if your enquiry relates to the following:
- Land tax – contact Revenue NSW
- Council rates – contact your local council
- Property acquisition – contact the Property Acquisition Support Line
- Land titles, plans, dealings, surveying, general deeds, Powers of Attorney – contact NSW Land Registry Services
Privacy, access to information, feedback, complaints and media
Privacy
Privacy practices are regulated by the Privacy and Personal Information Protection Act 1998. For more details on our privacy obligations, please see
Access to information
You can request information under the Government Information (Public Access) Act 2009. This Act gives you the right to request any information we have unless there is an overriding public interest against disclosure.
For more information, see Information Access, Governance, and Feedback.
Media enquiries
Journalists can email the Department of Planning, Housing and Infrastructure media team at:
media@dpie.nsw.gov.au
Feedback and complaints
Provide feedback or a complaint using the
- online enquiry form
- email: valuationnsw@dpie.nsw.gov.au
- or write to us at Value NSW, Department of Planning, Housing and Infrastructure, PO Box 745, Bathurst NSW 2795.
We aim to resolve your complaint within 30 days. Where we are unable to resolve within one month, we will keep you informed on the progress of your complaint and likely date of completion.
Complaints are handled in accordance with the External Service-Related Complaints Policy.
Class 3 applications
Send Class 3 applications by email to valuation.court@dpie.nsw.gov.au or by post to Value NSW, PO Box 745, Bathurst NSW 2795.
Independent review
If you are not satisfied with our formal processes, you can contact the NSW Ombudsman's Office to request an independent review of the issues raised.