Property Acquisition Support Line
The Property Acquisition Support Line is delivered by a team of qualified psychologists and social workers.
These counsellors can provide you with emotional and psychological support during this challenging time.
All counsellors are fully qualified and have access to a referral network of external organisations to provide long-term help if required.
The Property Acquisition Support Line is a free, independent and confidential service that operates 24 hours a day, seven days a week, 365 days a year.
Those directly impacted by property acquisition, not just property owners, but also their families, tenants, commercial property owners, business owners and employees are eligible for up to five free sessions per person.
Additional sessions can also be arranged based on the counsellor’s clinical assessment.
Privacy and confidentiality
All information discussed with your counsellor is strictly confidential and personal information and details of the call are not shared with the Centre for Property Acquisition (CPA), acquiring authority, or project team.
The Property Acquisition Support Line is operated independently of government, meaning the project team, acquiring authority and CPA don’t collect or store any personal data.
The only information provided to the CPA are the volume of calls received and what project and authority they relate to, which is recorded for reporting purposes. Project teams can also request call volume data from CPA. When you contact the support line, you will be asked to identify yourself with your name, address and date of birth, how you are impacted by acquisition, and the name of the department and/or project that is acquiring the property.
This personal identification is necessary as it’s mandatory for health providers to obtain this information for security, duty of care and reporting purposes.
More information
Property Acquisition Support Line fact sheet (PDF 161.41KB)
Multilingual information
Property Acquisition Support Line fact sheet - Arabic (PDF 223.44KB) (PDF 223.44KB)
Property Acquisition Support Line fact sheet - Chinese simplified (PDF 190.04KB) (PDF 190.04KB)
Property Acquisition Support Line fact sheet - Chinese traditional (PDF 275.36KB) (PDF 275.36KB)
Property Acquisition Support Line fact sheet - Greek (PDF 167.31KB) (PDF 167.31KB)
Property Acquisition Support Line fact sheet - Hindi (PDF 145.31KB) (PDF 145.31KB)
Property Acquisition Support Line fact sheet - Italian (PDF 143KB) (PDF 143KB)
Property Acquisition Support Line fact sheet - Korean (PDF 199.6KB) (PDF 199.6KB)
Property Acquisition Support Line fact sheet - Vietnamese (PDF 155.65KB) (PDF 155.65KB)