Overview
The OneCX Program is making it easier for customers to engage with the NSW Government by tailoring the digital experience to their needs, rather than the structure of government.
We're empowering and collaborating with government partners to establish one trusted source of truth for government information, services, and community feedback.
What we've achieved
Learn about our Program achievements, including milestones and launches since the commencement of the OneCX Program. Take a look at our month-by-month timeline of achievements.
What we're working on now
See what we're currently working on to improve the customer experience, eliminate information duplication, and enhance processes and functionality.
Content migration
- NSW Education Standards Authority (NESA)
- Curriculum content support
- Transport for NSW
- Corporate page
- Dogging and rigging
- NSW Health
- Health infrastructure
- NSW Fair Trading
- Products and services
- Cooperatives
- Associations
- Business essentials
- Corporate/About us pages
- Real Estate and property
- Building Commission NSW
- Licencing and qualifications
- Certifiers
- Strata Building Bond Inspection Scheme
- Construction and trade essentials
- Building and renovating
- NSW Treasury
- Corporate page
- Productivity
- Homes NSW
- Land and Housing Corporation
- Liquor and Gaming NSW
- Local Land Services
- NSW Industrial Relations
- State Records NSW
- Bradfield Development Authority
- Justice Assist
- Justice Hub
Improving our processes and functionality
Security and privacy
- Distributed Denial of Service (DDOS) vulnerability assessment
- Platform infrastructure improvements
- NSW Cyber Security policy attestation
- Privacy by design
Customer experience
- Support personalisation by implementing a customer data platform to create customer segmentation and profile management on nsw.gov.au
- Ongoing accessibility improvements
- Easy Read template and design components
Initiatives
- Automated quality assurance enhancements for nsw.gov.au
- Ongoing search engine optimisation
- Digital capability strategy
- Content migration tools and AI
- Infrastructure project template
A unified customer experience
- Expansion of the property eligibility tool for the domestic violence cohort
- Component and template health check
- Delivery of components for new functionality
Initiatives
- Help Hub user experience enhancements
- CMS component style guide V4.0
- Internal search upgrade