The nsw.gov.au roadmap

The OneCX Program aims to create a more connected, accessible, and inclusive future ​for all of New South Wales. The roadmap details our current and future efforts for an enhanced digital experience.

Last updated: 10 March 2025

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Overview

The OneCX Program is making it easier for customers to engage with the NSW Government by tailoring the digital experience to their needs, rather than the structure of government.

We're empowering and collaborating with government partners to establish one trusted source of truth for government information, services, and community feedback.​

What we've achieved

Learn about our Program achievements, including milestones and launches since the commencement of the OneCX Program. Take a look at our month-by-month timeline of achievements.

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What we're working on now

See what we're currently working on to improve the customer experience, eliminate information duplication, and enhance processes and functionality.

What we're working on next

See what we're working on next to improve the customer experience, eliminate information duplication, and enhance processes and functionality.

Can't see what you need?

The OneCX Program takes a build once, use often approach. If you’d like to suggest a new feature or migration we don't currently have planned, talk to us. Together, we can explore your requirements, other potential use cases and alignment with the Program’s core priorities.

Contact the NSW Government Digital Channels team
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