Make a complaint about product safety
If a product you’ve bought seems unsafe and you’ve taken steps to fix the problem, here’s how to make a complaint with Fair Trading.
Talk it over
If there’s an issue with a product you have bought, try our tips to amicably resolve the issue.
Know your rights
You have the right to expect that any goods you buy are safe under Australian Consumer Law. Find out what safety standards apply and etc...
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Make a complaint
If you’ve followed these steps and could not resolve your matter, submit a complaint to Fair Trading online or by post.
Or print our general complaint form, complete it and post it to:
NSW Fair Trading
PO Box 972
Parramatta NSW 2124
What happens next
What FT will do, how and when.
Ask a question
Can’t find the information you need?
Call us on 13 32 20 between 8:30am to 5pm, Monday to Friday. Or use our online form.