New information standard for e-micromobility products

Key information

• To improve consumer safety and reduce the risk of fire, NSW Fair Trading has introduced new product safety and information standards for lithium-ion e-micromobility devices, such as e-bikes and e-scooters.
• The new information standard regulates what information must be provided to consumers at the point of sale or supply. 
• The information standard will help ensure that consumers are better informed about safe use, charging, storage, fire prevention, and disposal of vehicles and their batteries.
• The new information standard commenced on 19 February 2025. 

Information requirements for e-micromobility products

Lithium-ion battery-powered e-micromobility vehicles, such as e-bikes, e-scooters, e-skateboards, and self-balancing scooters, must now comply with the new information standard for the supply of e-micromobility vehicles.  

The standard was introduced under the Fair Trading Regulation 2019 (the Regulation) and commenced on 19 February 2025.

Learn more about information standards for products and services.

What retailers and traders need to know

Retailers and traders play a vital role in ensuring customers are equipped with essential safety information. 

To comply with the new information standard, all suppliers of e-micromobility products must provide customers with clear and accurate safety information at the point of sale or supply. This includes details about safe use, charging, storage, fire prevention, and disposal of vehicles and their batteries.

Suppliers must also prominently display the following statement on their website and on or near their vehicles: 'Before using this vehicle, check the applicable local laws relating to your intended use of the vehicle on roads and road related areas.' 

To help traders and suppliers understand and comply with the requirements of the information standard, we have created an example template with suggested wording. Suppliers may use their own layout and wording but must ensure they address all requirements of the information standard set out in the Regulation.   

Download the e-micromobility vehicle information standard template (PDF 388.34KB)

To improve consumer safety and reduce the risks associated with lithium-ion battery-powered e-micromobility vehicles, NSW Fair Trading has also introduced manufacturer standards that will ensure products meet strict safety and quality requirements under the Gas and Electricity (Consumer Safety) Act 2017. These standards address risks during design and manufacture.

More information and support

To read more about the new requirements for manufacturers and suppliers of e-micromobility products, visit the safety standards page.

Visit the lithium-ion battery safety awareness page to learn more about safe practices and how to handle these devices safely, including charging and disposing of lithium-ion batteries.

Contact us

NSW Fair Trading is helping traders and manufacturers of lithium-ion e-micromobility devices understand and comply with the new requirements.

For more information, please email the Lithium-ion Battery Policy team at lithiumionbatteries@customerservice.nsw.gov.au