Getting your bond back at the end of a tenancy

You will have your bond paid back when you vacate a rental property unless money is owed for rent, damages or other costs.

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What do you need to do?

Make sure you have:

Now you can claim your refund using Rental Bonds Online. Your landlord or agent has up to 14 days to accept your claim.

Log in to Rental Bonds Online

Additional information about getting bond back if:


When and where you will get your refund

If you are using Rental Bonds Online and all your details are correct, you should get your bond back in two business days after your claim is accepted by your landlord or agent.

Refunds from Rental Bonds Online are paid by direct deposit into your nominated bank account. 

Make sure your bank account details are up to date

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What if things go wrong?

Things may go wrong if

If the issue is not able to be resolved, you or your landlord or agent may need to take the dispute to the NSW Civil and Administrative Tribunal (NCAT). This means that the dispute is out of Fair Trading NSW's hands.

To get help, go to the Tenants’ Union of NSW for legal advice, assistance, and information to tenants. The Tribunal also provides a useful list of links to legal help and advice services.

If your tenancy is over, you can claim the bond back online

You don’t need to wait for the landlord to release the bond. If you originally submitted your bond online and you have addressed all the things you need to do after ending the tenancy, you can claim the bond on Rental Bonds Online.

Claim the bond online

Make a complaint to NSW Fair Trading about a bond claim without evidence

If your agent or landlord makes a claim against the bond and does not provide you with evidence of the claim, this is a breach of the Residential Tenancies Act 2010. You should lodge a complaint with NSW Fair Trading to assess their conduct.

Lodge a complaint with Fair Trading.

Request advice before a Tribunal hearing

Do you have a date for a hearing in the NSW Civil and Administrative Tribunal (NCAT)? Get advice from your local Tenants Advice and Advocacy Service.

Use the Tenants' Union request form


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