Local council complaints and enquiries
Contact the NSW Ombudsman if you have a local council complaint.
If your complaint is about a local council
Contact the NSW Ombudsman if your complaint is about the conduct of:
- councillors
- council employees
- the administrative council.
If your complaint is about a product or service from a local council
Australian Consumer Law (ACL) deals with purchases of products and services from local council and include:
You can use our general complaint form for general complaints.
Declaration
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Provide this information - including your personal contact details - to the trader or another Government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised, inviting you to provide feedback on our services.