Building and renovating complaints

Building Commission NSW can help with complaints relating to:

• building, renovation or trade work done on residential buildings;
• specialist trade work done on residential and non-residential building

When the work:

• is incomplete or defective;
• does not comply with the statutory warranties provided by law;
• has caused damage to other structures (including neighbouring properties)

It’s important to give the other party an opportunity to resolve the issue before contacting Building Commission NSW. If you haven’t yet contacted them and don’t know where to begin please call 13 77 88.

Make a complaint online

If you cannot resolve your matter, submit your complaint by using our online form.

Make a home building complaint

You can also submit your complaint using the fillable PDF version on the form.

We are currently receiving a high volume of requests for assistance. Our current wait time may be up to 6 weeks. We will contact you as soon as possible to progress your request.