Co-operatives complaints and enquiries
Find out how you can make an enquiry or complaint regarding alleged breaches of the co-operatives national law.
Know your rights
The Co-operatives National Law (NSW) allows us to intervene in matters relating to alleged breaches, including:
- operating while insolvent or unable to pay debts
- acting with intent to defraud
- not holding board meetings
- not holding an annual general meeting
- not maintaining minutes of meetings
- not providing financial reports to members
- not lodging annual reports/annual returns.
We cannot review or investigate complaints outside our powers which include:
- intervening in or conciliating disputes between members or members and a co-operative
- providing legal advice, including an interpretation of the co-operative's rules
- intervene in or determine the validity of meetings or elections.
Make an online enquiry
Make an online complaint
If you have spoken to the co-operative and have not resolved your complaint, you can lodge a complaint after reading our managing co-operative dispute page.
Generally, we will only act on concerns where:
- there is a serious risk to public trust and confidence in the sector, and
- the concerns relate to a co-operative's compliance with the requirements of the legislation.
If you cannot resolve your matter, submit your complaint by using our form.
Ask a question
If you are unable to find the information you need, you can call us on 1800 502 042 between 8:30am to 5pm on Monday to Friday.