4. Accessible and inclusive systems and processes

Outcome: Accessibility is embedded into the department’s systems and processes ensuring equitable access to information and a positive user experience for all.

 

Key measures we will use to track our progress

Development and implementation of a digital accessibility testing process for information and communications technology (ICT) systems and platforms and digital communications ensuring Web Content Accessibility Guidelines 2.2 compliance.

Reduction in the number of reported accessibility barriers experienced when interacting with digital communications, ICT platforms and systems.

Implementation of an annual accessibility and universal design review process for department-owned worksites.

Improved rates of participation of employees with disability in department- wide engagement processes.


 ActionLeadTimeline

4.1 

 

Facilitate and report on annual accessibility testing of digital platforms to ensure they are accessible for people with disability.ICT DivisionAnnual

4.2 

 

Create a central intranet location where all employees can find information and resources about disability and accessibility to increase awareness of disability inclusion.People Division
Strategy Media and Ministerial Services Division
Q4 FY27/28
4.3Conduct annual reviews of department-owned worksites to ensure alignment with universal design principles and identify opportunities to enhance accessibility.Finance, Property Procurement and Fleet DivisionAnnual

4.4 

 

Develop and implement an engagement framework to effectively gather feedback from the department’s DEN to ensure the department’s policies, programs and services foster an inclusive workplace.People DivisionQ2 FY25/26

4.5 

 

Integrate the Digital NSW Inclusivity and Accessibility  Toolkit into business practices to ensure digital products and services are inclusive.ICT Division
People Division
Strategy Media and Ministerial Services Division
Q1 FY27/28

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