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Who we are
By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way.
DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people.
From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.
Achievements
More digital services and expanded frontline services are making life easier for the people of NSW.
Australia's first Department of Customer Service (DCS) is celebrating 4 years of transforming the customer experience, with 85% of government applications now digital, and face-to face services expanded statewide.
Key projects
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State of the Customer
The NSW Government's vision is to become the world's most customer-centric government by 2030. The State of the Customer report shows the progress we are making towards that vision.
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Cost of Living Hub
The Cost of Living hub will help you make the most of your money with tips and tools, easy ways to stretch your budget, and access to trusted advice and support backed by the NSW Government.
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Digital driver licence
The NSW Digital Driver Licence is the digital version of the NSW Driver Licence available through the Service NSW app.
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ID Support
Access help if your NSW Government proof of identity credentials are stolen or fraudulently used.
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Unclaimed money
Use the free tool on the Revenue NSW website to check if you are owed unclaimed money.
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Digital trade licences
Download the Service app to access digital versions of your trade licences and credentials.
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Multicultural plan 2023-25
The latest DCS Multicultural Plan commits us to building a culture of care and belonging for our multicultural customers and employees.