Volunteering conflict resolution toolkit

Introduction 

Arguments and differences between you and other people can make you feel unappreciated or alone, especially when it is difficult to see a way forward. Situations such as these can be difficult to deal with and are often upsetting for everyone. 

This conflict resolution toolkit is here to help you: 

• to understand what conflict is

• how you can deal with conflict and

• to find additional assistance to resolve your conflict

The authors acknowledge the significant contribution to this toolkit of the ideas and words of Your Guide to Dispute Resolution, a publication of National Alternative Dispute Resolution Advisory Council (NADRAC) and Attorney-General's Department, 2012. 

Resource development: Audrey Lee, Jay Qin, Lisa Fennis, Steve Lancken and Zeynep Selcuk.