Guiding principles
Empowered
Creating a framework for high-level collaboration, embracing all key stakeholders; Government, industry and consumers.
Accountable
Delivering a best-practice professional and regulatory model to support the industry through a period of positive transformation and delivering great customer outcomes .
Trusted
Ensuring a strong and transparent property sector that is proactively servicing the needs of property service professionals, with the highest compliance and performance standards for the benefit of consumers.
Our work
Ensure adequate disclosure at point of sale and strata scheme establishment. Manage ongoing insurability of NSW strata building stock.
Raise industry standards and professional development, including promoting appropriate standards of conduct and competency for agents and the wider industry.
Engage with and regulate the strata and property services sector, and foster proactive compliance. Track and report risk and harm minimisation or eradication.
Lead industry and consumer advocacy and engagement, including making recommendations to the Minister or Secretary on regulatory settings.
Drive improvements in Fair Trading’s exercise of its regulatory powers, including reviewing complaint handling and compliance action.
Research merging market trends, potentially harmful business practices and other matters impacting the property services sector and its consumers.
Develop and deliver reforms for the strata and property services sectors.
NSW Strata and Property Services Commissioner
For over 30 years, John Minns has been a leader in the Australia residential property sector. As a business owner, practitioner and thought leader his diverse experience includes residential sales, project marketing, residential property management, the rapidly evolving strata sector, franchising, digital innovation, and nationally accredited professional development and training enterprises.
As Strata and Property Services Commissioner, John brings this extensive resume to the critical challenge of raising performance benchmarks in consumer experience and protection. His vision for an empowered, accountable and trusted sector can only be delivered through increased confidence and transparency; and capitalising on the opportunities brought by change and innovation.
The Office of the Property Services Commissioner is designed to address emerging risks while promoting confidence and economic certainty for industry and consumers
John Minns, NSW Strata and Property Services Commissioner
Find the strata resources you need
What you need to know about living in a strata apartment, townhouse or villa.
What you need to know if you become a strata committee member.
Help and support for strata and property services
Make a complaint or ask a question:
Call Centre: 13 32 20(Monday to Friday, 8.30am – 5.00pm)
Feedback and suggestions regarding strata and property services
Requests for engagement directly with the Strata and Property Services Commissioner’s office regarding case studies, recommendations or systemic issues in the sector can be made via: