We are the NSW consumer protection regulator
We safeguard consumer rights, regulate specific industries, occupations and consumer transactions, and advise traders on fair and ethical business practices. Our role includes regulation, education, compliance and enforcement.
Implementing and enforcing the laws in NSW relating to
Providing support for renting, home building and renovating, and strata.
Implementing rules and processes around raising funds for charitable purposes in NSW.
Supporting and protecting consumer rights in NSW.
Providing support for starting or running associations, co-operatives and funeral funds.
Enforcing consumer rights when buying, selling, maintaining or repairing a vehicle in NSW.
Implementing rules around community gaming activities and trade promotions.
Providing regulatory functions and services for
NSW Fair Trading supports the NSW community to exercise their consumer rights.
NSW Fair Trading ensure that businesses and rental providers do the right thing.
We fund assistance and advocacy services for consumers and renters experiencing vulnerability. We also administer a number of funds and schemes including Rental Bonds, Retail Bonds, the Property Services Compensation Fund, the Motor Dealers and Repairs Compensation Fund, and the Newsagents Assistance Fund.
Our focus
Our regulatory priorities outline the specific areas and consumer harms we aim to address proactively in the financial year 2024-25.
Our 2024-2027 strategy captures where we are focusing our efforts, and what approach we will take to deliver activities that achieve our vision and purpose.
Our leadership team
Natasha Mann
NSW Fair Trading Commissioner
Deputy Secretary, Fair Trading and Regulatory Services
John Minns
NSW Strata and Property Services Commissioner
John Tansey
NSW Fair Trading Executive Director, Policy and Delivery
Suzanne Crowle
NSW Fair Trading Executive Director, Operations
Mary Snell
Deputy General Counsel