General enquiries

For parents and guardians

Has your child been questioned, arrested or charged by police? Do you need legal advice? Understand what happens when a young person gets involved with the police or has to go to court. Learn about the rights of young people and families and how Youth Justice can help you. 

Find a Youth Justice NSW service

Search for location and contact details for Youth Justice Community Offices, Youth Justice Conference, Youth Justice Centre and Yasmar Training Facility. Find a Youth Justice NSW service.

Bail Assistance Line

The NSW Bail Assistance Line (BAL) is an after-hours phone number NSW Police can contact. Police can get information to help young people access bail if they will likely be held in custody. Young people can be connected to services, such as accommodation, transport and case support. This can help young people meet the conditions of a bail order.

Police can contact the Bail Assistance Line on 1300 224 555 from 4:00pm to 3:00am, 365 days a year and speak directly with a Youth Justice Bail Coordinator. Learn about the Bail Assistance Line.

For NSW Government agencies

If you are from the NSW Police Force and need to admit a young person into custody you can call 1300 135 330.

If you are from a NSW Government agency and need:

• information about a Youth Justice NSW client call 1300 135 330
• historical information about a past Youth Justice NSW client call 9289 5586 or 9289 5587 from 9:00am to 4:00pm or email jj.records@justice.nsw.gov.au.

For access to information held by the Department of Communities and Justice

The NSW Government is a democratic government that wants to be open, accountable, fair and effective. Youth Justice NSW makes as much information as possible about its operations, policies and programs available on this website.

To find out how a member of the public can exercise their right to access information held by the department, see Access to information.

Media unit

For media enquiries contact:

• 24 hour media line: (02) 9716 2804
• Email: media.unit@facs.nsw.gov.au

For recruitment enquiries

To view jobs currently available with the Department of Communities and Justice, including Youth Justice NSW, see the NSW Government jobs portal at iworkfor.nsw.gov.au. For general recruitment enquiries please email careers@justice​.nsw.gov.au​ or call 1800 810 316.

For staffing enquiries

If you used to be a Youth Justice staff member and are enquiring about a past staffing issue, contact hrcorporateservices@justice.nsw.gov.au.

If you are a current Youth Justice staff member you can,

1. contact your manager, or
2. visit the Youth Justice intranet.

To make a complaint

If you have had problems with Youth Justice NSW you can make a complaint. You can also let Youth Justice know what you think about their service through the Youth Justice feedback form.

General enquiries phone, fax and postal address

You can contact Youth Justice by phone, fax, or post:

• Call (02) 8346 1333 (Monday to Friday 8:30am to 5:00pm)
• Fax (02) 8346 1560
• Department of Communities & Justice 
  Locked Bag 5000
  Parramatta NSW 2124

If you are deaf or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you. For 24 hour relay call numbers visit the National Relay Service.